EVO 3D Purchase Experience for Sero-P Customers - How'd it go? - Page 3

Chuck_IV · #21 (**permalink**) 06-24-2011, 11:12 PM

Well, I went to Best Buy and when the guy got to the part where he tried to activate the phone thru the computer, he said it was giving him errors because I had a really old plan(I have SERO-P). I told him it was a friends and family plan and told him to call the employee accounts number that I conveniently had written on a piece of paper.

He called and after a couple seconds handed ME the phone and the lady asked me my pin and asked what she could do. I told her I wanted to swap phones and she did it in about a minute. I handed the phone back to the BB guy and I was done.

So no issues at all for me(other than having to guide the BB guy to the employee accounts line). Now to get a handle on Android(it's wierd coming from WinMo 6.5)

airibis · #22 (**permalink**) 06-25-2011, 03:02 AM

So other than buying the phone early, are there any benefits to going through BB?

I have the old sero plan, havent jumped to sero-p

my 2 years is not up until december... but I really want the phone now. (if you have a tip on that)

dougw03 · #23 (**permalink**) 06-25-2011, 11:56 AM

Wow my experience was incredibly annoying with Best Buy. The woman had the same issue BB always had but when she called, she seemed to not even care and pretty much told me there was nothing she could do. I called Sprint 2 times and both times said they couldn't do it, and was ready to give up all hope until I tried one more time. This time the woman was very kind and basically changed my plan to some $100 plan then when they were done changed it back to SERO-P. 1.5 hours later I was done...never going to Best Buy again!!!

robul · #24 (**permalink**) 06-25-2011, 12:11 PM

got mine from the sprint store. they could not modify my account. I called employee care and they said I had to get the phone on the account first. I told the guy at spring do not touch my account. he said he had to switch it to apply the discount. anyhow I said whatever just give me the phone and I will call myself. I called and got an answer immediatly at the employee care line. He had my account changed to the sero p and all ready to go in a matter of minutes. I was very pleased with the support at employee care..

craazy786 · #25 (**permalink**) 06-25-2011, 12:48 PM

Quote:

Originally Posted by dougw03

Wow my experience was incredibly annoying with Best Buy. The woman had the same issue BB always had but when she called, she seemed to not even care and pretty much told me there was nothing she could do. I called Sprint 2 times and both times said they couldn't do it, and was ready to give up all hope until I tried one more time. This time the woman was very kind and basically changed my plan to some $100 plan then when they were done changed it back to SERO-P. 1.5 hours later I was done...never going to Best Buy again!!!

Its not their fault though, they don't have the code for the sero plan in their system. thats why you have to have them talk to the sprint employee line. The other thing is the sprint rep told me that best buy doesnt even get credit for the line upgrade since its such a cheap plan....so we should be happy we were able to get the phone early thru bby.

Btw...typing from the evo is going to take some time to get used to...no keyboard kinda tough at this point...other than that this phone blows my tp2 away!!

chong67 · #26 (**permalink**) 06-25-2011, 02:06 PM

Why dont you all save yourself grief and order it thru the SERO number 888.882.4030

Shipping is only 1-2 days.

I am thinking of waiting until July 1 to activate it then that way I dont have to rememeber how many mins I have left.

paaco1981 · #27 (**permalink**) 06-25-2011, 02:12 PM

I did mine at the Sprint store, they had no problems at all swapping my Evo out for a 3d. I was in and out in about 15 mins.

tumtum101 · #28 (**permalink**) 06-25-2011, 03:13 PM

My experience was pretty smooth. I've had SERO for a while. I went into my local Sprint store on Thursday and bought a $50 gift card to "reserve" my EVO 3d and the sales guy said it would be best to get me switched over to SERO-P then so we wouldn't have to monkey with it on Friday. So he did that without any issues, even though I was still using my TP2 at the time, the change to my plan took effect. The next day, he couldn't get the new 2 year contract discount to accept on the plan, so he just overrode the price of the phone down to $199.99. I half hoped that it would not use up my $150 renewal credit, but after checking later online, it did. Oh well, I'm glad everything worked out!

Chuck_IV · #29 (**permalink**) 06-25-2011, 06:18 PM

Quote:

Originally Posted by airibis

So other than buying the phone early, are there any benefits to going through BB?

I have the old sero plan, havent jumped to sero-p

my 2 years is not up until december... but I really want the phone now. (if you have a tip on that)

The reason I went to Best Buy was that I had $45 in BB bucks so it made sense for me.

As for getting it now, you can call and ask to have your upgrade date moved up. Many people have had success doing that in a temporary fashion. Meaning, they got it moved up but it's only good till the end of June.

It seems that I was eligible based on it being 5 months(or less) to my 2 year date, which was in November. I was eligible as of June 1st, which I didn't expect. I expected being eligible Sept 1st. So maybe on July 1st you will be eligible. Use the upgrade checker at Best Buy/Amazon/Radio Shack and see what it says.

oppman · #30 (**permalink**) 06-25-2011, 07:49 PM

I called sprint and they offered to do it over the phone and mail me the phone for $199 using the upgrade I'm eligible for ( havent updated in like forever on SERO).
They told me i would need to bump up my plan to one that cost $ 10 more (im guessing sero p) and then there is $10 charge for the 4g phone, so basically increasing my current Sero plan by $20 dollars ( i have the sero 500 min for $37 dollars).
is everyone paying $20 dollars more to get this phone?