EVO 3D Purchase Experience for Sero-P Customers - How'd it go?

[cartz]

I had a great experience at my local corp store. I was using a upgrade from another SERO line on my account and upgrading my SERO account to SERO Premium. She said it would take a little extra time but 10 minutes later I was out of the store with an activiated EVO 3D. She didn't have to call anyone and everything just worked. For the first time in a few trips I was actually "very satisfied." I'll let you know if anything shows up wrong on my account but so far everything is working correctly .

[Chuck_IV]

I still find it strange because when I changed my plan last night from SERO to SERO-P, the rep said that even tho I changed it, Best Buy would still have to call the Employee Accounts line(his department) and he said that he a a few others there were reps specifically for the Best Buy stores when they call in.

So why would Sprint have assigned reps in the Employee Accounts department, if Best Buy can't do the changeovers for employee accounts? Makes no sense.

[dougw03]

Nevermind

[zoglog]

no problem other than the clueless rep at the sprint store

[lafester]

I used evp since it was the only way to preorder with sero.
They shipped it out on Tues and received it Thurs afternoon.

Had to call in since I was going from non 4g fee to 4g fee. wish they would get that fixed in the system.

overall very pleased with the EVP program.

[craazy786]

Originally Posted by cartz

I had a great experience at my local corp store. I was using a upgrade from another SERO line on my account and upgrading my SERO account to SERO Premium. She said it would take a little extra time but 10 minutes later I was out of the store with an activiated EVO 3D. She didn't have to call anyone and everything just worked. For the first time in a few trips I was actually "very satisfied." I'll let you know if anything shows up wrong on my account but so far everything is working correctly .

Really? The corp store I called said they could nothing for me...that's why I went to best buy.

[draghn]

Mine went very well. At first the sales rep was having trouble at my corp. store. I told him I was on SERO if it helped and he whipped out a book, said he just needed the right code, and boom, it was all smooth after that.

[chong67]

I went to Sprint store tonite 5 mins before it close.

The lady got the phone and ready to do my order.

Then she said she cant do my order cause mine its SERO! I said you can call in. She said NO and the the assistant manager said NO too!

I can believe this sheit! I just hate it.

[BamAlmighty]

I don't see why so many of you had problems... my experience was flawless, the CSR I worked with had no problem activating my 3D on my Sero Premium plan. Didn't even mention it.

[whitestormy]

it was kinda a pain in the rear for me. i went through a corp store and they couldn't get the sales center to upgrade my sero to sero-p. sales center said they don't do it anymore and i would have to go on the everything plus or whatever it was. after some phone calls back and forth what they did was upgrade it to the everything plan then called custumer service and had them bump it down to sero-p. now why can they bump it down but not up? i don't know but the store rep, Brett, was very helpful and i look forward to giving a very satisfied on the survey.


i got a otter case and like it so far but the screen protector had a bend in it and the sticker won't come off >