[Chuck_IV]

I still find it strange because when I changed my plan last night from SERO to SERO-P, the rep said that even tho I changed it, Best Buy would still have to call the Employee Accounts line(his department) and he said that he a a few others there were reps specifically for the Best Buy stores when they call in.

So why would Sprint have assigned reps in the Employee Accounts department, if Best Buy can't do the changeovers for employee accounts? Makes no sense.