EVO 3D Purchase Experience for Sero-P Customers - How'd it go?

[Chuck_IV]

Originally Posted by oppman

is everyone paying $20 dollars more to get this phone?

Unfortunately yes. I don't have an issue with the first extra $10, it's the $10 fee for 4G that irks me the most.

[mandymariee]

Are all of you Sprint Employees?

I'm confused - because I'm on an employee account, though I am not an actual employee - and I've always been told that my brother (who works for Sprint) has to order my phone through the computer system? Is that true? Or are there ways around it? - Live in Dallas, so no employee stores by me.

I was also told I couldn't order the 3D until the 27th. (sigh)

[Chuck_IV]

If you are on a TRUE employee plan(which it sounds like you are) then yes, employees have to wait till the 27th(or so I was told my the Employee accounts rep). If you are on SERO or SERO-P then no, you shouldn't have to order that way as that is a friends and family type plan.

[jdpman]

Sharing my experience getting the Evo 3D...

I was due for an upgrade on 6/1 from my previous Touch Pro 2 on basic $30/month SERO. I'm not a premier customer but I figured I'd try to see if I could get in somehow since they were letting premier customers purchase it early. Gotta be a backdoor I thought. Well it wasn't too hard, I figured out the EVO 3D's product ID through best buy's website and googled it to find what I guess was a premier only link. Something like shop.sprint.com/APX515CKT I think it was. The store was marked as "private premier only customers store" yet I was let in. Surprisingly it let me complete the purchase on Wednesday the 22nd and it arrived the next afternoon. Super fast.

As you can probably already tell, I hate dealing with any customer service reps over the phone so first I tried to activate it myself online. When I got to the point where I had to switch from my old SERO it would only let me choose their normal customer plans for way too much. I wanted SERO Premium. Based off comments on Russ McGuire's blog, I fired off an email to the everythingreferral@sprint.com email address and got an automated message stating it would take 36 hours (!) to hear back. So the next morning when I hadn't heard back via e-mail I reluctantly tried out the webchat assuming the worst. I spoke with a "Dave S." who couldn't have been any more helpful. He didn't waste my time, I politely asked him to change my plan from SERO to SERO Premium and add the Premium Data addon since I'm switching to an EVO 3D. With no hesitation, he switched it and even quickly did the phone swap for me. He didn't pitch me anything else or insult my intelligence or anything like that. By far it was the best experience I've had with Sprint customer service.

On Friday morning i had my EVO in hand, activated on SERO Premium, and I didn't even have to leave the house. Doesn't get any better than that.

Oh and its been 52 hours and I still haven't heard back via e-mail from Sprint's everything referral team. lol

[gimme5]

The store rep said I needed to upgrade to the 60 dollars a month plan. I told him I could upgrade on my sero premium and he called the national sales support line, the agent said I need a new plan.

I called employee account services, the rep agreed with me, she said to let them put me on the 60 dollars plan and that she would switch me back. Kind of a hassle but it worked out.

[chong67]

You all can do this free on Sprint website. I did it last Fri and I say it will add on $10 + $10, making it $50 when I was on the $30 Sero.

The reason I call in and went to the store is to trying hard to save the 50$ or 75$ peanuts.