Sharing my experience getting the Evo 3D...
I was due for an upgrade on 6/1 from my previous Touch Pro 2 on basic $30/month SERO. I'm not a premier customer but I figured I'd try to see if I could get in somehow since they were letting premier customers purchase it early. Gotta be a backdoor I thought. Well it wasn't too hard, I figured out the EVO 3D's product ID through best buy's website and googled it to find what I guess was a premier only link. Something like shop.sprint.com/APX515CKT I think it was. The store was marked as "private premier only customers store" yet I was let in. Surprisingly it let me complete the purchase on Wednesday the 22nd and it arrived the next afternoon. Super fast.
As you can probably already tell, I hate dealing with any customer service reps over the phone so first I tried to activate it myself online. When I got to the point where I had to switch from my old SERO it would only let me choose their normal customer plans for way too much. I wanted SERO Premium. Based off comments on Russ McGuire's blog, I fired off an email to the everythingreferral@
sprint.com email address and got an automated message stating it would take 36 hours (!) to hear back. So the next morning when I hadn't heard back via e-mail I reluctantly tried out the webchat assuming the worst. I spoke with a "Dave S." who couldn't have been any more helpful. He didn't waste my time, I politely asked him to change my plan from SERO to SERO Premium and add the Premium Data addon since I'm switching to an EVO 3D. With no hesitation, he switched it and even quickly did the phone swap for me. He didn't pitch me anything else or insult my intelligence or anything like that. By far it was the best experience I've had with Sprint customer service.
On Friday morning i had my EVO in hand, activated on SERO Premium, and I didn't even have to leave the house. Doesn't get any better than that.
Oh and its been 52 hours and I still haven't heard back via e-mail from Sprint's everything referral team. lol