i got a 30 day extented extension to return my diamond - Page 2

**rainfreak** · #11 (**permalink**) 10-23-2008, 02:02 PM

Actually the email address dan@sprint.com is checked and answered by the public relations department for Sprint. I got an email reply from one of their agents a few months back when I sent an email to that address.

Also, I got an email from my Sprint rep (corporate) today and all it said was:

November 2nd is the expected release of the touch pro!!! Let me know if you need any of them.

He was dead on for the release date on the 800w and the Diamond, so I expect this one to also be correct.

zagguru · #12 (**permalink**) 10-23-2008, 02:55 PM

Quote:

Originally Posted by rainfreak

Also, I got an email from my Sprint rep (corporate) today and all it said was:

November 2nd is the expected release of the touch pro!!! Let me know if you need any of them.

He was dead on for the release date on the 800w and the Diamond, so I expect this one to also be correct.

do you mind sharing his email address?

**rainfreak** · #13 (**permalink**) 10-23-2008, 03:19 PM

Quote:

Originally Posted by zagguru

do you mind sharing his email address?

Actually, yeah, I do. I don't think that he would appreciate me posting his email address on a public forum. Sorry...

zagguru · #14 (**permalink**) 10-23-2008, 03:23 PM

would you be able to PM or email it to me? or could you ask him if he would mind sharing it with someone else?

**rainfreak** · #15 (**permalink**) 10-23-2008, 03:42 PM

I will ask him but he is a corporate account manager and if your line is not coprorate, he cannot even help you. Mind me asking why you want his email?

zagguru · #16 (**permalink**) 10-23-2008, 03:46 PM

because i want someone who i can order the pro from and my fututre phones, and i want a direct person from sprint where i can ask my questions to. so ask him and let me know what he says

**darren.wlsn1** · #17 (**permalink**) 10-23-2008, 04:05 PM

im on my third diamond and sprint still has not sent me my return kits. heres the good part, got my bill its 1,500$. went nutz, called sprint told them im done with sprint drop all my acc. now. got higher up for me and asked how can we keep you? said i want the pro plus i want my mir for the diamond taken off bill w/o sending anything in and waiting. no problem, done. i want acc. creditted for other two phones, done. im out of the 30 days and still getting the pro for even swap. not bad. for once the took care of me. told them i wanted the pro because of the heat issues with diamond. just got another e mail stating all my credits plus the pro will be sent to me on nov. third. im happy again.

**rainfreak** · #18 (**permalink**) 10-23-2008, 04:11 PM

Quote:

Originally Posted by zagguru

because i want someone who i can order the pro from and my fututre phones, and i want a direct person from sprint where i can ask my questions to. so ask him and let me know what he says

But the question still remains unanswered... are you a corporate account? Otherwise he can do nothing for you. Residential lines cannot even be pulled up in their system according to what he has told me before. I asked him a few months ago because I wanted to move my family from Alltel to Sprint, if he could be my personal rep as well.

gofawkurself · #19 (**permalink**) 10-23-2008, 04:16 PM

Going to be sending my email today about the overheating and thinking about switching companies unless they can do a swap for the pro when it comes out. Which basic customer service email address are you guys using. thank you!

- Jon

**gator352** · #20 (**permalink**) 10-23-2008, 04:52 PM

This is my offer from sprint.....my 30 days is up on the 25th......

Hello,

Thank you for contacting Sprint. I am here to assist you.

Considering all the trouble experienced by you, I am offering you a new
HTC Pro, at no additional cost. Just purchase a new HTC Pro as on
November 02, 2008 when the handset is officially launched. The full
charge of the handset will be billed to your account.

You can call our Telesales Department ((800) 777-4681) or visit http://www.sprint.com
>> "View all phones" for the purchase of the new handset.

Meanwhile, I would be sending a Return Kit for the HTC Diamond which is
currently activated on your account. Once the new Pro is activated, you
can return the Diamond back to us, in the return kit. Once the handset
reaches our warehouse, the credit for the returned handset would be
applied on your account, thus making the new Pro free. In case there is
any difference of price, I would apply the credit to negate the charge.

Your account has been notified accordingly regarding this arrangement.

I am sure I was able to resolve your concern. Our primary aim is to
provide you satisfaction, in the first go!

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Malcolm G.
Customer Service Specialist
Sprint

This is what I wrote.....
Original Question: Touch diamond and battery/heat issues
Question: Touch diamond and battery/heat issues. Look I bought my
diamond through telesales and activated on the 25th of last month. The
phone has been great, but in the last week or so, my batt life has
dwindled to nothing! After a full charge overnight, I might get 30
minutes of talk time and the phone will die. I live 1 mile from a cell
tower and reception is perfect so that is not the issue. After reading
alot, I am convinced that it is the diamond itself. I am not pleased in
the slightest as I need my phone. I would like if possible to get an
extension of my 30 day warranty and trade this in on the touch pro when
released as the diamond WILL have the same issues. Thank you in this
matter.