This is my offer from sprint.....my 30 days is up on the 25th......
Hello,
Thank you for contacting Sprint. I am here to assist you.
Considering all the trouble experienced by you, I am offering you a new
HTC Pro, at no additional cost. Just purchase a new HTC Pro as on
November 02, 2008 when the handset is officially launched. The full
charge of the handset will be billed to your account.
You can call our Telesales Department ((800) 777-4681) or visit
http://www.sprint.com
>> "View all phones" for the purchase of the new handset.
Meanwhile, I would be sending a Return Kit for the HTC Diamond which is
currently activated on your account. Once the new Pro is activated, you
can return the Diamond back to us, in the return kit. Once the handset
reaches our warehouse, the credit for the returned handset would be
applied on your account, thus making the new Pro free. In case there is
any difference of price, I would apply the credit to negate the charge.
Your account has been notified accordingly regarding this arrangement.
I am sure I was able to resolve your concern. Our primary aim is to
provide you satisfaction, in the first go!
Thank you again for contacting Sprint. We appreciate your business.
Sincerely,
Malcolm G.
Customer Service Specialist
Sprint
This is what I wrote.....
Original Question: Touch diamond and battery/heat issues
Question: Touch diamond and battery/heat issues. Look I bought my
diamond through telesales and activated on the 25th of last month. The
phone has been great, but in the last week or so, my batt life has
dwindled to nothing! After a full charge overnight, I might get 30
minutes of talk time and the phone will die. I live 1 mile from a cell
tower and reception is perfect so that is not the issue. After reading
alot, I am convinced that it is the diamond itself. I am not pleased in
the slightest as I need my phone. I would like if possible to get an
extension of my 30 day warranty and trade this in on the touch pro when
released as the diamond WILL have the same issues. Thank you in this
matter.