Internet not working? Possible Fixes!!

[syanni85]

Originally Posted by osva

Just tell sprint to reset the data on your plan. Or tell them to change your password or data username.

they told me they couldn't do that... she said it has to be a device issue although i think i know what did it:

As soon as i got my phone i didn't let the power vision set up and i went straight to my computer and did the hardSPL upgrade then flashed a rom... no matter what i did, even flashing back to stock, i couldn't get it to work...

so i told the woman at sprint i just never worked and maybe she could send out a "signal" or reset somethings and said she couldn't. She walked me through a few procedures and nothing worked. she'll replace my phone cuz its a device issue

[Success100]

Originally Posted by syanni85

they told me they couldn't do that... she said it has to be a device issue although i think i know what did it:

As soon as i got my phone i didn't let the power vision set up and i went straight to my computer and did the hardSPL upgrade then flashed a rom... no matter what i did, even flashing back to stock, i couldn't get it to work...

so i told the woman at sprint i just never worked and maybe she could send out a "signal" or reset somethings and said she couldn't. She walked me through a few procedures and nothing worked. she'll replace my phone cuz its a device issue

thats always tech supports first resolution. (my replacement was brand new)The reason mine messed up, or "didnt work" is because after the ESN swap, the new device has to be provisioned, and somehow the AAA secret gets lost(vision password). So yes tech support had to go thru on there end and rebuild the data profile so that it could establish another AAA Hex secret code and then have the device do a OTA profile so that it pulls down the new/existing username and updates the AAA secret Hex. Nothing else is going to work if the devices info and the info on the server does not match. Mine works fine now, after a day and a half of headaches. I pretty much had to tell the tech support rep what to do lol

[osva]

Originally Posted by syanni85

they told me they couldn't do that... she said it has to be a device issue although i think i know what did it:

As soon as i got my phone i didn't let the power vision set up and i went straight to my computer and did the hardSPL upgrade then flashed a rom... no matter what i did, even flashing back to stock, i couldn't get it to work...

so i told the woman at sprint i just never worked and maybe she could send out a "signal" or reset somethings and said she couldn't. She walked me through a few procedures and nothing worked. she'll replace my phone cuz its a device issue

They just reset mine three times this month.

[donaldinc]

All the fields in my data are blank as well. Been trying to speak to the tech reps for over 4 hours! They claim its a high volume of provisioning that is causing the lag and also outtage. Frustrating to say the least.

Are they able to provide the username, hex & ha value?

I have a Touch pro.

[orlandoinsane]

Hey All;

Well I have the same problems as all of you
I haven't managed to get data on my Touch Pro yet, despite doing the OP suggestions, and "working" with several sprint reps to try and reprovision my data connection. I noticed that the default username and password were completely different from my PPC6700, and managed to get a sprint rep to give me all the info for that u/p... even after setting it as account 1 and filling in everything, I got a error 67.

They claim that they are having a provisioning back log, and that they cannot guarantee as to when it will finally be resolved. The last representative said that it was on the network end and not the device, but I feel like it is all because the representative at the Sprint Store F**ked up my phone because he powered it on before changing the ESN info on the network...

What the hell should I do now? Request a replacement device?

[Success100]

Originally Posted by donaldinc

All the fields in my data are blank as well. Been trying to speak to the tech reps for over 4 hours! They claim its a high volume of provisioning that is causing the lag and also outtage. Frustrating to say the least.

Are they able to provide the username, hex & ha value?

I have a Touch pro.

yeah they should be able to, in my particular case, because i Have an employee line. they couldnt recover the AAAHex secret(vision password), but a regular account they should just be able to give u the data parameters u need. I will tell you that there has been a few data outages related to provisioning that are still affecting alot of people

[Success100]

Originally Posted by orlandoinsane

Hey All;

Well I have the same problems as all of you
I haven't managed to get data on my Touch Pro yet, despite doing the OP suggestions, and "working" with several sprint reps to try and reprovision my data connection. I noticed that the default username and password were completely different from my PPC6700, and managed to get a sprint rep to give me all the info for that u/p... even after setting it as account 1 and filling in everything, I got a error 67.

They claim that they are having a provisioning back log, and that they cannot guarantee as to when it will finally be resolved. The last representative said that it was on the network end and not the device, but I feel like it is all because the representative at the Sprint Store F**ked up my phone because he powered it on before changing the ESN info on the network...

What the hell should I do now? Request a replacement device?

he's actually right, as i posted a second ago, there are several data provisioning outages, so no a replacement device will do u no good1

[donaldinc]

well after connecting to a different chat rep. This guy was actually helpful and gave me hex, AAA values but still didn't fix the data issue. We did a hard reset and replug back the MSID - then voila. Finally it is working again. Boy what a headache! They are nice enough to give credits thou.

[hibby50]

im on a custom rom and this isnt workin... i just got it set up do i gotta flash back to stock?

[ecker2008]

hibby50... if you tried the method on the first page and are having no luck, I found an alternate method that worked for me after having no luck with that method.. it is posted in this thread at post #100.. I'm not sure what page that is, but you should be able to find it. Maybe you give that one a go before flashing back to stock... Let me know if it helps!