Quote:
Originally Posted by syanni85
they told me they couldn't do that... she said it has to be a device issue although i think i know what did it:
As soon as i got my phone i didn't let the power vision set up and i went straight to my computer and did the hardSPL upgrade then flashed a rom... no matter what i did, even flashing back to stock, i couldn't get it to work...
so i told the woman at sprint i just never worked and maybe she could send out a "signal" or reset somethings and said she couldn't. She walked me through a few procedures and nothing worked. she'll replace my phone cuz its a device issue
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thats always tech supports first resolution. (my replacement was brand new)The reason mine messed up, or "didnt work" is because after the ESN swap, the new device has to be provisioned, and somehow the AAA secret gets lost(vision password). So yes tech support had to go thru on there end and rebuild the data profile so that it could establish another AAA Hex secret code and then have the device do a OTA profile so that it pulls down the new/existing username and updates the AAA secret Hex. Nothing else is going to work if the devices info and the info on the server does not match. Mine works fine now, after a day and a half of headaches. I pretty much had to tell the tech support rep what to do lol