Internet not working? Possible Fixes!!

[fergdogg23]

WOW! I called tech support to ask what my MSL number was...and he asked why...I told him what was up and he started to laugh because I gave him the solution to a problem he has had about 20 calls about. Thanks guys, our hard work paid off.

[munsterrr]

i read this as i was on the phone last night and after i fixed it using this i told them about it so they could pass it on

[Justin311]

YOu guys are awesome! Switching EPST to 1 worked for me also. I love not having to call sprint. Thanks again

[rollrsk8ter]

Well I am glad this worked for everyone else. I spent a total of 4 hours with CS yesterday trying to fix mine. I have tried what is posted here, but that is not working either. I can get data through wifi, but when I try through edvo I get - Error Code: 67
Registration failure. your PCS vision username and/or password maybe incorrect. please try again

They keep steering me to "Start...Settings...Personal......Phone...Serv ices ..." and telling me the problem is that i have no Internet service, can someone that has data working properly tell me if they have such a service?

Thanks

[puff]

Originally Posted by rollrsk8ter

Well I am glad this worked for everyone else. I spent a total of 4 hours with CS yesterday trying to fix mine. I have tried what is posted here, but that is not working either. I can get data through wifi, but when I try through edvo I get - Error Code: 67
Registration failure. your PCS vision username and/or password maybe incorrect. please try again

They keep steering me to "Start...Settings...Personal......Phone...Serv ices ..." and telling me the problem is that i have no Internet service, can someone that has data working properly tell me if they have such a service?

Thanks

Error 67 = username and password did not authenticate (like the error tells ya)
you need to update these settings in your phone, i suggest the following:

1) Remove the battery for a minute
2) Try Start/Settings/System tab and click Update Profile.
3) Next Check ##DATA# (make sure its' on profile 1 and shows a username/password,etc)
4) If your still getting error 67 call tech support ask for vision pw reset

Also note that repeated attempts will lockout the username from network access (for 20 minutes), even with the correct password

[rollrsk8ter]

When I try step 2 Start/Settings/System click update profile...

The profile update count not be completed..etc... Error code: 1012.

Thanks !

[rollrsk8ter]

Also ...In ##3282# ...I have no username

[puff]

Originally Posted by rollrsk8ter

When I try step 2 Start/Settings/System click update profile...

The profile update count not be completed..etc... Error code: 1012.

Thanks !

Just checking, you did remove the battery? Try removing it again for a few minutes...

Originally Posted by rollrsk8ter

Also ...In ##3282# ...I have no username

Do you know your MSL? If so, check and see if you can edit the Home Agents...
Also did you recently (like in the last few hours) activate this phone?

[Mali Mal]

i was having the same issue, but all i did was master reset the phone and then it worked fine, actually i had to master reset it twice (lol). But just press ##786#, then enter your master lock code (call sprint), then at the bottom hit menu and select reset. It will wipe out ur phone so just make sure u have everything backed up, most likely will work after that.

[puff]

Originally Posted by Mali Mal

i was having the same issue, but all i did was master reset the phone and then it worked fine, actually i had to master reset it twice (lol). But just press ##786#, then enter your master lock code (call sprint), then at the bottom hit menu and select reset. It will wipe out ur phone so just make sure u have everything backed up, most likely will work after that.

If you reset your device using this method (sometimes called RTN) you will prolly need to reprogram two values back into the device, the MDN and MSID - both of which can easily be programed in ##PST or ##MSL (where MSL is yur six digit MSL)

If you dont know your MSID and/or MSL you will need to call Sprint.