Internet not working? Possible Fixes!!

[parkman25]

Originally Posted by rainfreak

Or ##3282# gets you directly into the Data settings, or at least that is what I did...

does this work for alltel?
Like, does alltel have an MSL also?

[puff]

it should work, try 000000 for the MSL
or just run EPST from the windows folder and edit M.IP Profile 1

[biggggant]

hell yeah that worked for me

[Success100]

i had to power cycle then do the update. i figured it out b4 i even called in. i was looking for the "iota" but on this phone its different

[Wideawake]

Originally Posted by Success100

i had to power cycle then do the update. i figured it out b4 i even called in. i was looking for the "iota" but on this phone its different

Tech support told me to look at the settings menu for IOTA and thats what is in their manual, she was shocked when I told her that didn't exist lol. And Rainfreak added your solution to the first post.
~mike

[uzerhx]

worked for me! thanks =D>

[mattgreek]

Thanks guys, you're awesome. Got my Touch Diamond delivered Wednesday (9/17) and I called and activated it and I wrote down the numbers & instructions that they gave me. After I got it, I set up the Wi-Fi and didn't notice that the net didn't work until I left the house that night. I called Wed night, Thurs, Fri and Sat and they all asked the same thing:

"Any onscreen error messages?"

"No."

"What's not working?"

"Anything having to do with the net, weather won't update, browser, TV and Music won't work."

"Oh, well okay, here it is, I notice that Vision (the internet) is actually down in your area right now."

"How big of an area?"

"Parts all over California."

"Any idea what's wrong or when it'll be fixed?"

"No and there's no ETA."

About 5 different people and they all said the same thing. Nothing about doing the ## thing. On Sat (9/20) the lady put a note in my account to credit me for all the days I don't have the net, so that's good I guess.

I posted on Sprint's Buzz About Wireless forums and eventually got led here, so I tried it and it asked me for the unlock code. Tried several different things and no dice. It let me view but not edit (and viewing it I saw that it was 0 instead of 1), Sprint's tech support doesn't open for like another 2 hours but then I remembered writing down the ## stuff when I activated the phone, sure enough, that worked. Switched to 1, did a reset and now I'm getting speeds of 2730.67Mbps in my house with 2-3bars of service!

Thanks again!

ps - Sorry about the long post, I'm just shocked at how inept people can be. I have Verizon FiOS and it's the same thing, checking on forums it's easier to find answers and then you have to hope that the CSR doesn't get mad that you know the answer before them!

[imfillinit]

i know i am late in this forum post but i thought this would help. i know this thread is 14 pages long and i have not read every post, but i thought that i would give my input to this problem if there is no definate answer as this way requires NO HARD RESETS or editing the phones active DATA profile manually.

i work for sprint. one thing that helps when provisioning this device when you go to "START>SYSTEM>UPDATE PROFILE" is to make sure that the phone is set into sprint mode only and to turn off the roaming setting.

if that does not work, power cycle your phone once you set the radio to sprint mode only, then run the update profile. that should get it to work. i havedone this at work for over 10 diamond phones that i have worked on and everytime it has connected with no hard resets. this goes for newly activated phones and phones that come in for repair that have not had any internet working for a few days.

[rainfreak]

Originally Posted by imfillinit

i know i am late in this forum post but i thought this would help. i know this thread is 14 pages long and i have not read every post, but i thought that i would give my input to this problem if there is no definate answer as this way requires NO HARD RESETS or editing the phones active DATA profile manually.

i work for sprint. one thing that helps when provisioning this device when you go to "START>SYSTEM>UPDATE PROFILE" is to make sure that the phone is set into sprint mode only and to turn off the roaming setting.

if that does not work, power cycle your phone once you set the radio to sprint mode only, then run the update profile. that should get it to work. i havedone this at work for over 10 diamond phones that i have worked on and everytime it has connected with no hard resets. this goes for newly activated phones and phones that come in for repair that have not had any internet working for a few days.

Interesting, thanks. I am going to order a few more Diamonds in the next couple of days and will try this when I get those in.

[scanex]

My problem is much worse
No connection withgmail.com anyway, no email and I can't connect toIM's.
It seems, that 80 port works only, but I know all is open. Tried to create new connections, flashed different roms, helps nothing...
I use HTC PPC6800 Mogul with dial connection. There is no "Update profile". Don't know what to do else