Internet not working? Possible Fixes!!

[Miami_Mac]

Originally Posted by rainfreak

Or ##3282# gets you directly into the Data settings, or at least that is what I did...

This worked for me as well by setting the profile from 0 to 1.

The hard part was starting 3 chat windows before someone would give me my MSL#.

Thanks to everyone who worked on this fix. Maybe this should be cleaned up and stickied.

[foxnews]

I was on the phone the tech support long and couln'd fix the internet issue. the CS even supprise that the internet connection does not exist under phone>service. I gave up and went here.

here is what I did and it worked:
1) type in ##3282#,
2) Select Edit
3) enter MSL code (I got this number from CS)
4) select "active profile" and hit menu, then edit
5) set to 1 usin keyboard


thanks alot guys.

[Wideawake]

b00n proof first post revised. Thanks to Rainfreak and all who helped by providing feedback.
~mike

[ret2961]

Originally Posted by foxnews

I was on the phone the tech support long and couln'd fix the internet issue. the CS even supprise that the internet connection does not exist under phone>service. I gave up and went here.

here is what I did and it worked:
1) type in ##3282#,
2) Select Edit
3) enter MSL code (I got this number from CS)
4) select "active profile" and hit menu, then edit
5) set to 1 usin keyboard


thanks alot guys.

Hey guys, got the phone, same problem, no Internet, no tech support help (we have to send you a new handset). Knew I should come here, alas the problem.

I got into the EPST menu and I was set at 0, but I changed it, restarted and still no go.

Any ideas? What a disappointment.

Thanks

[thood03]

mines work after a hard reset, i think when the phone first turned on it did not finish loading everything.. i had called sprint and we tried every thing so she had me do a hard reset and the internet worked afterwards

[ret2961]

Originally Posted by Wideawake

First off I spent an hour on the phone with tech support for them to tell me to try a IOTA in settings like on the mogul/touch but this did not work, so they told me they would have to call me back. This frustrated me so I decided to see if I could figure out what it was. Not saying this will work for all of you, but it did for me and now Im browsing with my new HTC Diamond!! Thanks to Rainfreak we have the most common issue with data services fixed!! If that doesn't work try the Update Profile option.
~mike


Most common fix for no internet!!! Thanks Rainfreak

1. Dial ##3282#
2. Click Edit and enter your MSL. (Call sprint for your MSL)
3. Tap & Highlight Active Profile.
4. Click Menu then Edit.
5. Change value to 1 then Ok, Ok again.
6. Click Yes to update the items then Ok to reset.

and/or

Try Start/Settings/System tab and click Update Profile.

I tried to update profile and got a "DM failed. Please try again later."

Come on, Sprint, come on....

[Wideawake]

Originally Posted by thood03

mines work after a hard reset, i think when the phone first turned on it did not finish loading everything.. i had called sprint and we tried every thing so she had me do a hard reset and the internet worked afterwards

Did you try the Update Profile option?

Originally Posted by ret2961

I tried to update profile and got a "DM failed. Please try again later."

Come on, Sprint, come on....

Got the same error my first time, soft reset and try again.
~mike

[ret2961]

Originally Posted by Wideawake

Did you try the Update Profile option?



Got the same error my first time, soft reset and try again.
~mike

Cracked!

What I did was what you guys said; changed the 0 to a 1, soft reset, THEN update profile, then GO.

Man, what a jip Sprint can be.

Thanks guys!

[kevank]

Originally Posted by Wideawake

1. Dial ##3282#
2. Click Edit and enter your MSL. (Call sprint for your MSL)
3. Tap & Highlight Active Profile.
4. Click Menu then Edit.
5. Change value to 1 then Ok, Ok again.
6. Click Yes to update the items then Ok to reset.

Worked perfectly.

[GSRacer2102]

New to the forum and came here to see if there was a solution for this. It worked perfectly! thanks