Apache WM6 Kitchen CE OS 5.2.1908 (Build 18508.0.7.0) - UPDATED 20071217

[jsavin]

Originally Posted by tdb94

apache, verizon vers xv6700 from wm 5 to helmi 6, phone was ringing fine until 2 days ago, noticed it yesterday. volume is up and i believe all the setting are correct within the sounds folder, but when i get a call it goes immediately to my network ring back tone and to voicemail, any ideas on a tweak to get it to ring, the phone has the sounds, i can change them in the sounds menu but wont actually ring on a call. any thoughts reflashed it twice already. please any thoughts!!!!!!!!!!!!!!!!!!! would be appreciated

Tim

Originally Posted by lennysh

Can you make outgoing calls fine?

Originally Posted by gguruusa

If you can make calls, your next step is to flash back to a stock rom (don't flash the bootloader, just the ce and ext rom images) and see if it works. That inbound calls immediately forward indicates your carrier can't locate your phone - if the problem exists with the stock rom, call your carrier.

Originally Posted by lennysh

If you can't make calls, please post how many bars you see on your signal meter.

Interestingly, I'm having exactly this problem, and have taken some steps to debug. I'm hoping to find a solution short of a hard-reset, since I've put a fair amount of work into this setup, despite having spent many hours building a ROM to my liking. In my case at least, I know the calls are getting to the device -- the device just isn't ringing (or vibrating).

Here's what I've found out so far:

- All the basic stuff is in place: Ringer is on, volume is up. Also tested with vibrate, but no incoming calls ever ring/vibrate.

- I can make outgoing calls just fine. Likewise, data works without a hitch.

- Callers hear a few normal-sounding rings (4 or 5) and then it goes to voicemail. It does *not* drop straight to voicemail as it would if Verizon couldn't find the phone. Instead it acts as if the phone is actually ringing, but I just never answered.

- Oddly enough, I do get new voicemail notification.

- If I'm on a call, I still get the call-waiting tone, and can switch over to the incoming call. If I don't answer the call-waiting call, I do get a missed call notification bubble on the device.

- I flashed with the 12-17-2007 kitchen, using OEMs from the most recent UserOEM.rar. I've got a bunch of things selected, and can send along my config if it would help. I also have a couple of custom OEMs, but nothing that should have affected the ringer or phone at all.

- I started off on the 1.41 radio, which I'd upgraded to from 1.27 a few months back. Tonight, I upgraded to 1.43 (the soft-reset version build from the 1.41 RUU), but that didn't fix the issue. 1.41 was working fine with the last ROM I'd flashed, which had been built with the Nov '07 kitchen.

- Here's where it gets really weird, and may give someone a clue: I can't exit out of the phone Options screen. In the phone app, I tap Menu -> Options, and then Ok, and nothing happens -- the Options screen just stays there. Doesn't seem to matter what tab I'm in either. Clicking Start -> Today gets me out, but I'm not sure any changes get applied... Which brings me to the next strange thing in this screen...

- I can't preview ring sounds/modes. In Phone -> Options I tried choosing a different sound, and tapping the little Play button, and nothing happens. Same if I change from Ring to Vibrate here, or to any other setting for that matter.

- I see very similar problems in Start -> Settings -> Sounds and Notifications. I can get to the Notifications tab, and choose the Phone: Incoming Call event just fine, but the Play button does nothing, no matter where the volume is set or what ring type and tone I have selected. When I tap Ok to dismiss the applet, I get the Windows Mobile wait cursor for a second or two, and nothing happens. I can do this many times, and nothing will happen. Start -> Today or the End Call buttons are the only ways out of this screen.

So I think the last three are the real clues as to what's broken. My guess is that there's some corrupted data in my notification settings, or there's some critical dll or exe that's not working, which is needed in order for the phone to access ring sounds or incoming call notification settings.

I actually went so far as to call Verizon and have them do some debugging on their end. They were very nice, and spent about 30 minutes with me trying to figure this one out. We *228 programmed the phone (whatever that really means), and checked the NAM settings, and tried both Home Only and Automatic network selection, etc. All was fine, but still no calls went through to the phone. They advised that I hard-reset the phone, and I put them off, hoping I could fix this without going that far. (I did not tell them anything specific about the software I'm running.)

Any clues as to how I might debug this further? Does any of the above ring a bell for the more experienced forum members?

I'd like to (a) fix my problem, (b) document whatever I may have done to cause this so others don't run into the same problem, and (c) help the kitchen developers to prevent users from being able to get into this state.

Thanks in advance,
-Jake

Ps. Still no answer on the question I posted last weekend about PagePool size. The last ROM I flashed had it set to 6, and that made it really slow. This one I went with 16, and it's much faster. Also I don't seem to be having problems with running more than one app at once -- Mort Player and Google Maps or Live Search for instance -- which I was having before. Is there a good place to go learn about the PagePool setting tradeoff? Anyone on the thread care to share their experiences? (Thanks again. )

[bilson]

Originally Posted by jsavin

Interestingly, I'm having exactly this problem, and have taken some steps to debug. I'm hoping to find a solution short of a hard-reset, since I've put a fair amount of work into this setup, despite having spent many hours building a ROM to my liking. In my case at least, I know the calls are getting to the device -- the device just isn't ringing (or vibrating).

Here's what I've found out so far:

- All the basic stuff is in place: Ringer is on, volume is up. Also tested with vibrate, but no incoming calls ever ring/vibrate.

- I can make outgoing calls just fine. Likewise, data works without a hitch.

- Callers hear a few normal-sounding rings (4 or 5) and then it goes to voicemail. It does *not* drop straight to voicemail as it would if Verizon couldn't find the phone. Instead it acts as if the phone is actually ringing, but I just never answered.

- Oddly enough, I do get new voicemail notification.

- If I'm on a call, I still get the call-waiting tone, and can switch over to the incoming call. If I don't answer the call-waiting call, I do get a missed call notification bubble on the device.

- I flashed with the 12-17-2007 kitchen, using OEMs from the most recent UserOEM.rar. I've got a bunch of things selected, and can send along my config if it would help. I also have a couple of custom OEMs, but nothing that should have affected the ringer or phone at all.

- I started off on the 1.41 radio, which I'd upgraded to from 1.27 a few months back. Tonight, I upgraded to 1.43 (the soft-reset version build from the 1.41 RUU), but that didn't fix the issue. 1.41 was working fine with the last ROM I'd flashed, which had been built with the Nov '07 kitchen.

- I can't preview ring sounds/modes. In Phone -> Options I tried choosing a different sound, and tapping the little Play button, and nothing happens. Same if I change from Ring to Vibrate here, or to any other setting for that matter.

- I see very similar problems in Start -> Settings -> Sounds and Notifications. I can get to the Notifications tab, and choose the Phone: Incoming Call event just fine, but the Play button does nothing, no matter where the volume is set or what ring type and tone I have selected. When I tap Ok to dismiss the applet, I get the Windows Mobile wait cursor for a second or two, and nothing happens. I can do this many times, and nothing will happen. Start -> Today or the End Call buttons are the only ways out of this screen.

So I think the last three are the real clues as to what's broken. My guess is that there's some corrupted data in my notification settings, or there's some critical dll or exe that's not working, which is needed in order for the phone to access ring sounds or incoming call notification settings.

Almost same here. Your phone is receiving calls but not ringing or vibrating. Mine will vibrate and when using BT I get ringer in headset. I have radio 1.41 and basically the same setup as yours. One thing different is no lockups. I think my speaker is out and will be looking into that today. I recently received a replacement 6700 so I have a spare nonworking 6700 for parts. Will update after taking phone apart.

[jsavin]

Originally Posted by bilson

... I recently received a replacement 6700 so I have a spare nonworking 6700 for parts. Will update after taking phone apart.

... Which reminds me -- is there a disassembly guide or service manual available somewhere?

[bilson]

Originally Posted by jsavin

... Which reminds me -- is there a disassembly guide or service manual available somewhere?

Replaced the speaker and it works again. Does not appear to be a bug, at least in my case.
The How To Disassemble Guide with pictures can be found here. Excellent guide, just follow directions. Link does not work because it puts a GRIN in it so copy this to your address bar:
wiki.ppcgeeks.com/index.php?title=How_Toisassemble_your_6700#XV_67 00_Assembly_Pictorial.2FTutorial_v1.0_by_Sixftunda
REPLACE Grin with : D (do not type a space between them) after copied to address bar.

If this helped you please give me Credit Points by Pressing the little scale in the upper right hand corner next to the thread count. Thanks

[jsavin]

Originally Posted by bilson

Replaced the speaker and it works again. Does not appear to be a bug, at least in my case.

Hmmm. Sounds like a PITA. Software problems are almost always easier -- or at least fixing software problems is less likely to have dire unintended consequences. Glad you got it working, but too bad it doesn't help me much...

Originally Posted by bilson

The How To Disassemble Guide with pictures can be found here. Excellent guide, just follow directions. Link does not work because it puts a GRIN in it so copy this to your address bar:
wiki.ppcgeeks.com/index.php?title=How_Toisassemble_your_6700#XV_67 00_Assembly_Pictorial.2FTutorial_v1.0_by_Sixftunda
REPLACE Grin with : D (do not type a space between them) after copied to address bar.

If this helped you please give me Credit Points by Pressing the little scale in the upper right hand corner next to the thread count. Thanks

Awesome -- thanks for the link! Here's a clickable version in case anyone else needs it: http://tinyurl.com/2dx4bl

Kicked your 'rep for you.

Cheers, -Jake

[tiono]

anyone can help me...i have cook my rom success but why i can not surfing internet with wifi...what wrong with my rom!!!

[guitardoc64]

Originally Posted by tiono

anyone can help me...i have cook my rom success but why i can not surfing internet with wifi...what wrong with my rom!!!

Check Settings/connections. Problem is probably there.

[Sarge, USMC]

Originally Posted by bilson

Replaced the speaker and it works again. Does not appear to be a bug, at least in my case.
The How To Disassemble Guide with pictures can be found here. Excellent guide, just follow directions. Link does not work because it puts a GRIN in it so copy this to your address bar:
wiki.ppcgeeks.com/index.php?title=How_Toisassemble_your_6700#XV_67 00_Assembly_Pictorial.2FTutorial_v1.0_by_Sixftunda
REPLACE Grin with : D (do not type a space between them) after copied to address bar.

If this helped you please give me Credit Points by Pressing the little scale in the upper right hand corner next to the thread count. Thanks

This link takes me to the front page of the board...........????