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Re: Customer Service HORRORS! share your story
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dude with a story like that you freaking deserve everything you got in return ...hell i think he should have gave you his pay check as well, that's crazy, so what do you think was up with the first TP you had ? that is a strange one....
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Once a Marine Always A Marine, We will crawl into the depths of hell to fight for freedom and come back up with a smile------i dont do it for the Glory, i just love kicking Butt! OOO Rah!!
Last edited by chaos2137; 04-16-2009 at 09:49 AM. |
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Re: Customer Service HORRORS! share your story
every time i call Sprint its a freaking horror story. in fact, its more of a full length movie because whenever i have any sort of problem, it usually takes over an hour to reach any kind of "resolution"
my current issues are Sprint cant locate a replacement phone i sent back so they tacked on $200 to my bill which suspended my service and them not giving me a replacement Touch Pro for my defective ribbon cable because i dont have their bull crap insurance. the $200 issue has been ongoing for about a week and im STILL waiting for some sort of update from Sprint since everytime i call about it, they tell me a manager is "working on it". i am close to filing a damn BBB complaint against them for their negligence. yes, i am irate just thinking of this ordeal
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-{ Moto v620 > HTC G3 Wizard > HTC Titan > HTC Diamond > HTC Touch Pro > HTC Touch Pro 2 > HTC EVO 4G }-
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Re: Customer Service HORRORS! share your story
I wish people would not use non oem roms and then try to have a phone replaced after they ruin it! True, it is cool and fun to use other roms, but it voids your insurance and warranty. Also drives the ins and warranty cost up for use who do not ruin our own phone. God bless you all
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Re: Customer Service HORRORS! share your story
Maybe if the phones were made better and had more efficient software nobody would need to run a custom rom. Just a thought.
In any event hardware defects are hardware defects regardless of what software you're running. A rom isn't going to make a hard keyboard non-responsive, or crack chrome, or break an LCD. |
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Re: Customer Service HORRORS! share your story
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That is exactly why i started the thread because of stories like this, i know everyone does not have a problem with thier customer service guys but a few of us do have those rare moments of WTF!!! look around the thread and see if you can find some useful tips on getting what you want out of the reps. |
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Re: Customer Service HORRORS! share your story
Call Sprint tech support and ask them how many times a day they here from folks who have used custom roms and messed up there phones!! I f you want, I can give you the number to the Ky call center direct to the manager, Kyle.
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Re: Customer Service HORRORS! share your story
No one is saying that you can't mess up the phone by adding a custom ROM. There is always that risk.
What this thread is more about is the known issue with the ribbon cable connecting the hard keyboard to the phone coming disconnected, the chrome flaking/chipping/cracking on the Sprint TP, LCD cracks, that kind of thing. Those are all HARDWARE issues, and accordingly, cannot be caused by SOFTWARE. While your point is valid in that software related issues could be caused by custom ROMs, it is inapplicable in that it has little to do with the topic of this thread, which is storied of horrific encounters with customer service. For my part, I have yet to have to call about my Touch Pro. However, my old phone, the Samsung SCH-i760, gave me all kinds of issues. One of the worst was when it started exhibiting the known deep sleep issue (not waking from sleep mode without a soft reset), and I called in to have it replaced after doing a variety of hard resets, re-flashing with the MR3 update (there were no custom ROMs for the i760), etc, and the CSR told me to take it to a store so they could use their "special diagnostic equipment." No joke. She said that. So I asked her what they would do, and she repeated that statement. So I asked for her supervisor, and she told me there were no supervisors there, and they wouldn't be in until 8 am (it was shortly after 6 am). Now, I work in a call center, and I know better than that, so I asked her "You mean to tell me you have front line agents sitting unsupervised? That there are no Operations Supervisors, Trainers, Callcenter Managers, nothing?" and she said "That's right." Needless to say, I hung up on that piece of work and called back, and they shipped me out a replacement after me being on the phone for about 2 minutes. The time after that, I got my phone upgraded to the Touch Pro, and that was a hassle...but I'll go into that later.
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Current: HTC Droid Incredible [MikMik]Droid Incredible HD-1.0.3[sense 3.5 GB 2.3.5]
Previous: HTC Touch Pro (VZW)||ROM: MightyROM 6 (Final) Lets go out west and bask/in the overcast/walking in the rain/we'll see the beauty in life again/ -Darkest Hour Search is your best friend. |
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