Quote:
Originally Posted by blazin-asian
every time i call Sprint its a freaking horror story. in fact, its more of a full length movie because whenever i have any sort of problem, it usually takes over an hour to reach any kind of "resolution"
my current issues are Sprint cant locate a replacement phone i sent back so they tacked on $200 to my bill which suspended my service and them not giving me a replacement Touch Pro for my defective ribbon cable because i dont have their bull crap insurance.
the $200 issue has been ongoing for about a week and im STILL waiting for some sort of update from Sprint since everytime i call about it, they tell me a manager is "working on it".
i am close to filing a damn BBB complaint against them for their negligence.
yes, i am irate just thinking of this ordeal
|
That is exactly why i started the thread because of stories like this, i know everyone does not have a problem with thier customer service guys but a few of us do have those rare moments of WTF!!! look around the thread and see if you can find some useful tips on getting what you want out of the reps.
