Customer Service HORRORS! share your story - Page 6

inflewence · #51 (**permalink**) 04-09-2009, 01:09 AM

Everytime I ****ing call, incompetent

bastards!!!!!!

apacho01 · #52 (**permalink**) 04-09-2009, 02:30 AM

The late fee has always been a percentage of your bill. I guess its time to look at the Terms and Conditions again.

1sickgsx · #53 (**permalink**) 04-09-2009, 03:02 AM

Quote:

Originally Posted by mr8820

i have a nextel account that's set to expire on 5-3-09 and have a moto i880. 2 months ago i wanted to upgrade to bb 8350i and couldn't get any discounts. when i call to find out, i was told that according to their system, i'm not elegible until 6-10! they also said there was nothing they could do about it. yesterday i called *2 and told them that so i wouldn't forget to cancel that line at the end of the contract date(5-8-09) and the guy said ok. this morning i didn't have phone service! after calling and explaining what happened, the lady gets me service again. i then ask her if the service will be terminated in may as i originally wanted and she got upset! she said 'why did we just get your service back if you were gonna cancel anyway!' and i said i only had 1 more month before the contract expires and i still use the number for work and finally got off the phone with her. my wife gets an email from sprint thanking us for our 'purchase'. we check online and they signed us up for a new contract!! expires 4-7-11 but no upgrades! i called again and got this corrected but now i can't view any of my info on the web.

I work at a service center in the Bay Area and the fact that you cant check your info online is actually normal, you will be able to see it again your next billing cycle. When you call into care try and do it in the morning and get the folks in OK, their turnover is much less than the TX call center and the chances of getting a good rep are MUCH higher.

On a side note, avoid that 8350. A high percentage have a nasty echo for the person you are talking to and their past 3 software updates that were supposed to fix the issue havent, and they dont have an estimated date for the next software patch to fix the issue. If you're set on it invest in a good wired headset as that is the only work around for the issue.

apacho01 · #54 (**permalink**) 04-09-2009, 03:48 AM

Quote:

Originally Posted by 1sickgsx

When you call into care try and do it in the morning and get the folks in OK, their turnover is much less than the TX call center and the chances of getting a good rep are MUCH higher.

Ive worked in the OK Tulsa center for over 4 years now and have seen many faces come and go. But then again a good rep might only have been there for 6 months. Very few make it to a year.

**Dr.8820** · #55 (**permalink**) 04-09-2009, 03:40 PM

Quote:

Originally Posted by 1sickgsx

On a side note, avoid that 8350. A high percentage have a nasty echo for the person you are talking to and their past 3 software updates that were supposed to fix the issue havent, and they dont have an estimated date for the next software patch to fix the issue. If you're set on it invest in a good wired headset as that is the only work around for the issue.

thanks for the update. i still have a month to go so hopefully the bugs will be worked out by then. but if you don't mind, i'd like to drop you a pm and see if the bug is gone.

**Dr.8820** · #56 (**permalink**) 04-09-2009, 03:46 PM

Quote:

Originally Posted by apacho01

Ive worked in the OK Tulsa center for over 4 years now and have seen many faces come and go. But then again a good rep might only have been there for 6 months. Very few make it to a year.

man, are sprint customers that bad lol!

wytecaztle · #57 (**permalink**) 04-09-2009, 03:57 PM

Quote:

Originally Posted by 1sickgsx

I work at a service center in the Bay Area and the fact that you cant check your info online is actually normal, you will be able to see it again your next billing cycle. When you call into care try and do it in the morning and get the folks in OK, their turnover is much less than the TX call center and the chances of getting a good rep are MUCH higher.

On a side note, avoid that 8350. A high percentage have a nasty echo for the person you are talking to and their past 3 software updates that were supposed to fix the issue havent, and they dont have an estimated date for the next software patch to fix the issue. If you're set on it invest in a good wired headset as that is the only work around for the issue.

Yes there is NO fix for that particular phone....and when I have been ordering them through eticket it does send new Handsets.....maybe the later produced handsets will be fixed....I still think its a network issue though...it is nextel.

**Dr.8820** · #58 (**permalink**) 04-12-2009, 06:22 PM

well, after talking to a nice lady yesterday, she saw the error and made the upgrade for me. hopefully i'll get a working 8350i!

chaos2137 · #59 (**permalink**) 04-14-2009, 11:13 AM

Quote:

Originally Posted by ClevelandWheeler

the thing with me isn't that I cant get the problems resolved its that I have to keep doing it. All will be fine for a few months and then something will change and Ill call and then I have to cal for like 2-4 months after that because it wont get fixed. And God forbid I buy something online from sprint they just keep adding it on my bill every month too. If sprint didn't have such good cell service I wouldn't be with them.

DUde i am totally with you on this point, i love sprint service but getting some problems resolved is a nightmare, it's like random crap can screw up an otherwise blissful event. and if you have a little knowledge of how things work that helps sometimes but lately i find that it just gives me a massave headache when i sit and tell the rep that i have the MSID already and he insists upon going through the steps just to read me back what i stated previously that i had already lol.........freaking awesome!!

(totaly not awesome)

chaos2137 · #60 (**permalink**) 04-14-2009, 11:24 AM

Quote:

Originally Posted by Exil3d

Hey,,...... have youa ll noticed that Sprint is charging a 30 dollar late fee now? I have been with Sprint for 3 years and suddenly if I make a late payment I get charged 30 dollar late fee. Anyone else notice this or is it a mistake or are they ripping me off? Ive been late in the past and I wa snever chraged this fee before. Is this another ETA get out of contract leverage?

Dude are you serious??? man i gotta check that out i think that is wayyy too much, hell i only have a 5 dollar late fee if i pay my car note late so this realy sounds suspect. i'm gonna look into it.