View Single Post
  #57 (permalink)  
Old 04-09-2009, 03:57 PM
wytecaztle's Avatar
wytecaztle
PPCGeeks Regular
Offline
Location: South
 
Join Date: Apr 2008
Posts: 71
Reputation: 125
wytecaztle is keeping up the good workwytecaztle is keeping up the good work
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Customer Service HORRORS! share your story

Quote:
Originally Posted by 1sickgsx View Post
I work at a service center in the Bay Area and the fact that you cant check your info online is actually normal, you will be able to see it again your next billing cycle. When you call into care try and do it in the morning and get the folks in OK, their turnover is much less than the TX call center and the chances of getting a good rep are MUCH higher.

On a side note, avoid that 8350. A high percentage have a nasty echo for the person you are talking to and their past 3 software updates that were supposed to fix the issue havent, and they dont have an estimated date for the next software patch to fix the issue. If you're set on it invest in a good wired headset as that is the only work around for the issue.

Yes there is NO fix for that particular phone....and when I have been ordering them through eticket it does send new Handsets.....maybe the later produced handsets will be fixed....I still think its a network issue though...it is nextel.
__________________
Reply With Quote