Customer Service HORRORS! share your story

[chaos2137]

Originally Posted by chronster

My horror story: I bought a Samsung Instinct off Sprint's list of "smart phones."

It took 2 weeks to get to me.

When I called in 20 days later to send that POS back, Sprint told me I was past my 30 days because the 30 day eval period started on the date of purchase.

When I checked the list of smart phones on Sprint's website, the Instinct was no longer there.

So basically 20 days into my experience with Sprint and I already wanted to murder everyone who worked there. One day I decided I would NOT get f'd over, so I called in, interrupted the person talking and said "Let me speak to your supervisor now." I repeated this about 6 or 7 times until I got to someone who not only understood how my situation was completely messed up, but sold the Touch Pro to me at new customer's cost, with a 100 dollar discount, and no need to sign up for another 2 years.

Did anyone else go through the sme nightmarish fiasco with the Instinct as I did? Updates were promised, never came. The updates that did come never fixed any problems, any only created more. The "app contest" they held for the phone was a bust and we got diddly squat from that. Features like the TV app NEVER worked. I mean, I had the phone for like 5 months, and in that entire time, TV always froze the device. What an absolute joke.

Dude you really got screwed on the instinct but woooooow you came out like a champ with the TP (note to self, always ask for a supervisor in mean gun brandishing voice) my friend still has his instinct and thinls it is the coolest phone, i don't have the heart to show him the TP all flashed out, i think his head would explode or he would tear his eyes out, no he would go to the nearest sprint store and slap the poor kid who is on his first day at work for letting someone else sell him the POS and not informing him of the Touch Pro....

[chaos2137]

Originally Posted by Scrotum

as far as customer service horros with Sprint, I've had my fair share. I have been with them since my 18th birthday and had nothing but problems for a very long time. They even managed to lose a payment I made in the office. After I went into the office for them to find it, and they did, they lost it again. It took three months to locate and post the payment, and they expected me to pay again until they could find it. After that they rewarded me by overcharging my account an average of $400 for eight months. This was at a time my bill was about $80 a month because there were no add ons. All is good now though, no problems, and if there is one it is fixed in one email. Plus I am loving my plan.

i can't imagine going through that lol, but i do remember the golden days of sprint, yeah you had to have nerves like ghandi to get through that....it's starting to get better though.

[falzon03]

heyyy figured ide post two things here....JD Power and Associates have awarded Sprint with "Highest Call Quality performance among wireless cell phone users in the west region".....also i just called in thursday around 430 bc my tp was actng up and i had a feeling i would need a replacement....i told the rep my tp keyboard works intemitently and that the soft keys dont work....we chatted for a bit and without telling me what she was doing she ordered me a new in box TP!...seems like JD power doesnt lie :P

[Nimdock]

Well, nothing to share. I love Sprint and Sprint loves me!

[chaos2137]

Originally Posted by falzon03

heyyy figured ide post two things here....JD Power and Associates have awarded Sprint with "Highest Call Quality performance among wireless cell phone users in the west region".....also i just called in thursday around 430 bc my tp was actng up and i had a feeling i would need a replacement....i told the rep my tp keyboard works intemitently and that the soft keys dont work....we chatted for a bit and without telling me what she was doing she ordered me a new in box TP!...seems like JD power doesnt lie :P

Sounds like your in good with the MOB or something lol you make a call and then bam!!! new phone or the rep will be sleeping with the fishes........

[chaos2137]

Originally Posted by Nimdock

Well, nothing to share. I love Sprint and Sprint loves me!

thanks for stopping by anyway (i like sprint too) =D>

[Bradleyj44]

Originally Posted by Nimdock

Well, nothing to share. I love Sprint and Sprint loves me!

Believe it or not i have the same feeling, they sent me a replacement TP when i broke my Mogul kicked the bucket and a second one for my lady since i added her to my line, I also called them out of the blue 2 weeks ago because we had no service in our new apartment mainly to see if there was a new radio and have him walk me through the upgrade but instead the Rep talked to me about the Airave which works amazingly! no charge for the Airave or it's service. Sprint loves me and i love sprint too!
Going on into my 10th year with them now and they have kept me very happy
Also the rep that helped me in advance technical support was Shane and he was great, he represented what customer service should be!

[wytecaztle]

Why even call you can go into a store...most 3rd party Ready Now stores will help solve your problem via troubleshooting or Sales support. Sprint would not let these stores do the Red Carpet program if they couldn't help.

[WarChild]

been with sprint for a long time. Its kinda like being married, you have to take the good with the bad and except them for who they are....lol

[falzon03]

it is very hard to come by a 3rd part or "indirect" sprint store with a service center or one that is a ready now store....the qualifications are very hard for indirect stores to become ready now or get a service center (i know bc we are trying to get our new store to be both of those) also i get off as 7 and the tech center closes at 7.....no driving is neccesary when calling in and it only takes about 5 minutes total....alot more simple for me

Originally Posted by wytecaztle

Why even call you can go into a store...most 3rd party Ready Now stores will help solve your problem via troubleshooting or Sales support. Sprint would not let these stores do the Red Carpet program if they couldn't help.