04-02-2009, 01:55 PM
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Location: jackson ms.
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Re: Customer Service HORRORS! share your story
Quote:
Originally Posted by chronster
My horror story: I bought a Samsung Instinct off Sprint's list of "smart phones."
It took 2 weeks to get to me.
When I called in 20 days later to send that POS back, Sprint told me I was past my 30 days because the 30 day eval period started on the date of purchase.
When I checked the list of smart phones on Sprint's website, the Instinct was no longer there.
So basically 20 days into my experience with Sprint and I already wanted to murder everyone who worked there. One day I decided I would NOT get f'd over, so I called in, interrupted the person talking and said "Let me speak to your supervisor now." I repeated this about 6 or 7 times until I got to someone who not only understood how my situation was completely messed up, but sold the Touch Pro to me at new customer's cost, with a 100 dollar discount, and no need to sign up for another 2 years.
Did anyone else go through the sme nightmarish fiasco with the Instinct as I did? Updates were promised, never came. The updates that did come never fixed any problems, any only created more. The "app contest" they held for the phone was a bust and we got diddly squat from that. Features like the TV app NEVER worked. I mean, I had the phone for like 5 months, and in that entire time, TV always froze the device. What an absolute joke.
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Dude you really got screwed on the instinct but woooooow you came out like a champ with the TP (note to self, always ask for a supervisor in mean gun brandishing voice) my friend still has his instinct and thinls it is the coolest phone, i don't have the heart to show him the TP all flashed out, i think his head would explode or he would tear his eyes out, no he would go to the nearest sprint store and slap the poor kid who is on his first day at work for letting someone else sell him the POS and not informing him of the Touch Pro....
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Once a Marine Always A Marine, We will crawl into the depths of hell to fight for freedom and come back up with a smile------i dont do it for the Glory, i just love kicking Butt! OOO Rah!!
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