Customer Service HORRORS! share your story

[chronster]

My horror story: I bought a Samsung Instinct off Sprint's list of "smart phones."

It took 2 weeks to get to me.

When I called in 20 days later to send that POS back, Sprint told me I was past my 30 days because the 30 day eval period started on the date of purchase.

When I checked the list of smart phones on Sprint's website, the Instinct was no longer there.

So basically 20 days into my experience with Sprint and I already wanted to murder everyone who worked there. One day I decided I would NOT get f'd over, so I called in, interrupted the person talking and said "Let me speak to your supervisor now." I repeated this about 6 or 7 times until I got to someone who not only understood how my situation was completely messed up, but sold the Touch Pro to me at new customer's cost, with a 100 dollar discount, and no need to sign up for another 2 years.

Did anyone else go through the sme nightmarish fiasco with the Instinct as I did? Updates were promised, never came. The updates that did come never fixed any problems, any only created more. The "app contest" they held for the phone was a bust and we got diddly squat from that. Features like the TV app NEVER worked. I mean, I had the phone for like 5 months, and in that entire time, TV always froze the device. What an absolute joke.