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-   Carrier Discussion (http://forum.ppcgeeks.com/forumdisplay.php?f=77)
-   -   Upgrade To Touch Pro Free!! (http://forum.ppcgeeks.com/showthread.php?t=53327)

xxHBKxx 01-27-2009 10:44 PM
Re: Upgrade To Touch Pro Free!!
 
hey what you have to do

xxHBKxx 01-27-2009 11:01 PM
Re: Upgrade To Touch Pro Free!!
 
hey what you have to do

falzon03 01-27-2009 11:07 PM
Re: Upgrade To Touch Pro Free!!
 
go back and read the thread i have personally posted exactly what you need to do multiple times and iknow others have as well

Quote:
Originally Posted by xxHBKxx (Post 672208)
hey what you have to do

poorlyduck 01-27-2009 11:12 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by mommasboy (Post 670277)
Hello all, has anbody with a 1.80lb received there TP yet. I called and the rep said that everything you would get with a brand new phone I should get, but everybody else has been reporting the 3.4lb box. i'm wondering if I have to go get all the accesories myself.
1.80 is brand New Touch Pro, if it's over that weight means they are sending you an extra battery. I just replaced my old TP with the new one, I had the cover creaking sound, loose keyboard, and raised Home screen button, I Confirm to everyone that the new TP batch is totally solid and the screen brightness is the same as my old one, no yellowish color, alot of improvement since November, I'm so Glad I did the exchange.
I recommend to everyone who had their TP in November and december to exchange it.
So now I have to send my old TP back, but I need an extra battery. Do they ask for the battery and stylus, or just a plain phone?

JSarella 01-28-2009 12:13 AM
Re: Upgrade To Touch Pro Free!!
 
I just called, they said that they have the Mogul in stock, which number are you guys using eh?

I cant stand this phone anymore, it has like 4 white spots on the bottom left hand corner, and its the 5th mogul that I have gotten from Sprint thanks to problems like this, and now the current one I have wont power on after it goes to standby, so I cant get calls or make calls until I soft reset it.

Squishy 01-28-2009 01:12 AM
Re: Upgrade To Touch Pro Free!!
 
Here's what I did:

First of all, I have legitimate problems with my Mogul. It's my second one and it is so slow it takes me like 30 seconds to even dial a number. I guess the hardware isn't fast enough to handle Windows or something. Anyway, I saw this thread and did the following:

1. Tried to go through the sprint website for advanced replacement. The website offered me a UTStarcom 6800. That wasn't good enough for me. I cancelled the request.

2. Called *2 and hit 0,0 to talk to a human. Explained that my mogul was locking up and my business prevented me from going to the repair center (which it does). She forwards me to Asurion.

3. I told the dude at Asurion that I hated my mogul and I had read on the internet that a lot of people had similar problems but were happier with the HTC touch pro. I asked if he could replace my Mogul and he said yes. My Touch Pro goes out in the mail tomorrow.

4. He had to put $50 (deductable) on my sprint bill (which is acceptable for a phone that costs $700)... but I'm planning on calling Sprint when I get the bill and asking them to credit me the $50. Usually they will to keep you happy.

So... thanks guys for this thread- I'm very happy to be chucking my mogul back to Sprint... let's hope the TP is faster/better.

Metalmayhem 01-28-2009 01:24 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by poorlyduck (Post 672246)
1.80 is brand New Touch Pro, if it's over that weight means they are sending you an extra battery. I just replaced my old TP with the new one, I had the cover creaking sound, loose keyboard, and raised Home screen button, I Confirm to everyone that the new TP batch is totally solid and the screen brightness is the same as my old one, no yellowish color, alot of improvement since November, I'm so Glad I did the exchange.
I recommend to everyone who had their TP in November and december to exchange it.
So now I have to send my old TP back, but I need an extra battery. Do they ask for the battery and stylus, or just a plain phone?
I'm in the same boat as you duck. Got mine in November and had the same problems. I did my exchange and got it today! now to compare them since i haven't had time. i think I will keep the battery :) I might call to double check.

airibis 01-28-2009 02:36 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by Squishy (Post 672538)
Here's what I did:

First of all, I have legitimate problems with my Mogul. It's my second one and it is so slow it takes me like 30 seconds to even dial a number. I guess the hardware isn't fast enough to handle Windows or something. Anyway, I saw this thread and did the following:

1. Tried to go through the sprint website for advanced replacement. The website offered me a UTStarcom 6800. That wasn't good enough for me. I cancelled the request.

2. Called *2 and hit 0,0 to talk to a human. Explained that my mogul was locking up and my business prevented me from going to the repair center (which it does). She forwards me to Asurion.

3. I told the dude at Asurion that I hated my mogul and I had read on the internet that a lot of people had similar problems but were happier with the HTC touch pro. I asked if he could replace my Mogul and he said yes. My Touch Pro goes out in the mail tomorrow.

4. He had to put $50 (deductable) on my sprint bill (which is acceptable for a phone that costs $700)... but I'm planning on calling Sprint when I get the bill and asking them to credit me the $50. Usually they will to keep you happy.

So... thanks guys for this thread- I'm very happy to be chucking my mogul back to Sprint... let's hope the TP is faster/better.

did you have the protection plan on the phone to do this?

poorlyduck 01-28-2009 02:40 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by Metalmayhem (Post 672562)
I'm in the same boat as you duck. Got mine in November and had the same problems. I did my exchange and got it today! now to compare them since i haven't had time. i think I will keep the battery :) I might call to double check.
me too the UPS just dropped it off at 5:50pm, I didn't even activate it yet, the only I need to compare is the sound quality if its any better.
please let me know when you find out if we can keep the battery.

Metalmayhem 01-28-2009 02:47 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by poorlyduck (Post 672706)
me too the UPS just dropped it off at 5:50pm, I didn't even activate it yet, the only I need to compare is the sound quality if its any better.
please let me know when you find out if we can keep the battery.
i'll let you know even though i had bought some oem batteries off ebay lol

battery cover doesn't creak no more and home key is even with screen. Keyboard slides right up with a pop :)

Unfortunately I just finished comparing them and the new one seems to be less white(not really yellowish) on full backlight than the old one. but o well I don't really see a difference. If anything maybe they did some changes to the stock rom or something to make the full backlight less, so people save battery power.


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