Upgrade To Touch Pro Free!! - Page 42

mikey0422 · #1 (**permalink**) 01-23-2009, 01:34 AM

Quote:

Originally Posted by awhite5052

update!! i did the self advance exchange on sunday, it said i was getting the tp. when ups arrived with my package i was excited until i opened the box. IT WAS A MOGUL. YUCK! so dont count on the self exchange, MOGULS are back in stock. I ended up buying one off ebay (tp) and i do have to say great phone but the speaker volume sucks (voice calls, speaker phone, and ringer) ! anyone else have this problem?

I hope that doesnt happen to me. The self exchange thing said i was going to get a TP too.

awhite5052 · #2 (**permalink**) 01-23-2009, 01:44 AM

Quote:

Originally Posted by mikey0422

I hope that doesnt happen to me. The self exchange thing said i was going to get a TP too.

yea i know it really made me mad

Equinox1 · #3 (**permalink**) 01-23-2009, 02:14 AM

I placed my request for the TP, hope it works!

izzyforreal · #4 (**permalink**) 01-23-2009, 02:14 AM

Went to the Sprint store this evening because Wi-Fi has never worked on my Mogul. The tech did a hard reset even though I told him I did one yesterday. After the reset Wi-Fi still didn't work. Paid $55.00 and received new Touch Pro. Pretty cool.

Machinehead · #5 (**permalink**) 01-23-2009, 08:53 AM

I was reading my confirmation e-mail last night and noticed something odd:

"- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect."

That makes NO sense. If the phone is damaged beyond repair why should I have to pay an additional fee. Isn't that the point of getting a replacement for a broken phone. It's not my problem if they can't refurbish it.

ekim524778 · #6 (**permalink**) 01-23-2009, 09:34 AM

Quote:

Originally Posted by Machinehead

I was reading my confirmation e-mail last night and noticed something odd:

"- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect."

That makes NO sense. If the phone is damaged beyond repair why should I have to pay an additional fee. Isn't that the point of getting a replacement for a broken phone. It's not my problem if they can't refurbish it.

Basically they are saying, if you use the phone replacement to receive a new phone and they check your old phone and it is not defective, they reserve the right to charge you between $75-$125. So if everyone whos using the system just to get a T Pro and nothing is wrong with your phone, expect a charge. Either way the charge they are charging you is still a good deal for a pro, unless you are a new customer.. and i still think the 125$ is still cheaper.

* a side note, maybe damage your phone before you send it back lol .

Machinehead · #7 (**permalink**) 01-23-2009, 10:04 AM

Quote:

Originally Posted by ekim524778

Basically they are saying, if you use the phone replacement to receive a new phone and they check your old phone and it is not defective, they reserve the right to charge you between $75-$125. So if everyone whos using the system just to get a T Pro and nothing is wrong with your phone, expect a charge. Either way the charge they are charging you is still a good deal for a pro, unless you are a new customer.. and i still think the 125$ is still cheaper.

* a side note, maybe damage your phone before you send it back lol .

You missed the point of my post. I'm specifically referring to the part that states:

"for phones that are found to be damaged beyond repair"

ekim524778 · #8 (**permalink**) 01-23-2009, 10:57 AM

Quote:

Originally Posted by Machinehead

You missed the point of my post. I'm specifically referring to the part that states:

"for phones that are found to be damaged beyond repair"

Yea i see your point of the post. damage beyond repair, that title can fall into many catregories. Maybe if your phone is beat up, screws lose, cracked screen, wires dangling, maybe what they call damage beyond repair. Knowing sprint who knows.

erockvr6 · #9 (**permalink**) 01-23-2009, 11:15 AM

got my touch pro yesterday and i love it, it looks so much smaller but its not really, just not as wide. i too am going to miss all the hardware buttons like wifi and the wheel scroll, but i will get used to it, glad to get rid of that mogul so many dumb problems w/ it. this one should be better. good luck to everyone else!

silverado1 · #10 (**permalink**) 01-23-2009, 11:16 AM

How do i track my order? They gave me an ESXXXXX but what website do i go to? I went to Self Service Phone Replacement and said i'm getting a TP. I order it last night around 8pm.