Re: Upgrade To Touch Pro Free!!
 

the agreement says you'll have to return your faulty mogul, is it true?

i was gonna keep both my broken mogul and the new TP

Re: Upgrade To Touch Pro Free!!
 

I'm confused. Couple weeks back, my talk button stopped working. I took it to a sprint store, and they couldn't fix it. They offered to order me a refurb mogul, but couldn't tell me when it would be in. I said no thanks and left. After reading through this entire thread, i went to the phoneclaim site (i have the $7 TEP) and filled out the online forms. It comes back saying i should take it to my local sprint store to be fixed. Whaaaaa??? I really don't want a nasty refub mogul, and i'd be happy with a treo 800w. I need a keyboard and most importantly a storage slot. What should i do? Call asurion? Call sprint for the 10th time? I'd try the sprint online thing, but i don't have a pin number. A Touch Pro would be ideal, but a diamond or mogul refurb just isn't gonna work for me. So, bottom line, can someone please tell me who to call or where to go for the best no-nonsense help? Thanks guys :)

Re: Upgrade To Touch Pro Free!!
 

I am getting concerned that I won't be able to re-use or transfer my old mogul after the replacement. Sprint will prob. remove my mogul's ESN from their network because it's been reported faulty and replaced...

but i am just guessing and i haven't talked to sprint yet.

Re: Upgrade To Touch Pro Free!!
 

The PIN number is the one on your Sprint account... the one they ask for when you call customer service. If you're not sure what it is, call *2 and ask to reset your PIN.

Re: Upgrade To Touch Pro Free!!
 

My Mogul's talk button also stopped working last week. I went into the nearest Sprint store with a tech department and, after about 10-15 minutes, told me it couln't be fixed. Then I was handed a brand new Mogul and was told my service was moved over already.

Overall, I thought it was a great experience....no line, pro-active service, a new replacement phone for $0. But now I just came across this thread and I'm bummed. Oh, well. Maybe this new Mogul will have some intermittent service/power issue and I'll try another service location. :twisted:

Re: Upgrade To Touch Pro Free!!
 

Honestly, i don't think i've been asked for my pin. Its always been the answer to my "secret question". First pets name. Then again, i've been with sprint for 9 years, maybe i just forgot. ;) I swear, i've talked to sprint more in the past 6 months, than i did in the 8 1/2 previous years. Silly mogul!

Re: Upgrade To Touch Pro Free!!
 

No, you can NOT keep the old phone. There is a return kit in the package that the Touch Pro comes in and you have 15 days to return the old mogul back or Sprint will charge your account. The flyer says: $125 for phones damaged beyond repair or $75 for phones not showing any signs of defect.

Re: Upgrade To Touch Pro Free!!
 

Man, i'd (i'm one of the few i think) take a new mogul any day outta the week. Minus the dead talk button, and the white spots, it's been my best phone ever. Granted, i've never owned the TP, but i've tweaked and tweaked this mogul to where i have it just perfect. But sadly, it's now dying. So, i'd like a comparable replacement.

Re: Upgrade To Touch Pro Free!!
 

Yes, if they find out you still have it you're liable for a like $250 charge or something of that nature. If you're not willing to keep it as a non-cell tower working phone it is best to just send it back in.

----
I just got off the phone with Assurion and man that Insurance company is a pain in the a** to deal with. As noted earlier in the thread I cracked the screen on my mogul a few weeks back. Calling Assurion I was told the Mogul was on a 7-10 backorder, but I hoped on the Mogul still over the Diamond and other offerings (I really like the Mogul).

When I got back into Philly I had a Mogul waiting on me. It shipped the next day. I was happy. Until I examined the Mogul... It came with a busted keyboard and a broken SD slot... A quick call to Assurion got me the same song and dance, except this time the Mogul was on "Indefinite Backorder". I told them a Diamond was nuts and I'm not taking a downgrade so I was told to take it to the Sprint repair center.

At the Sprint Repair Center they took one look at the phone and were like "that's bad" (the Keyboard) and I was told I had to take it up with Assurion as it was within the first 30 days. I told them Assurion and trying to push me the Diamond and I was told that's not what they were supposed to be doing. I called Assurion from the Sprint store prepared to put the Sprint tech on the phone if Assurion starts with the same song and dance, but they didn't. After I explained the problem again and mentioned the statement from Sprint I was told "I see the last rep. offered you the Diamond and 800W. I am pleased to say we can now offer you the Touch Pro". So I took that...

Is Assurion just pushing Diamonds on us initially to save money? Hoping we'll bite that first since it is "new"...

Re: Upgrade To Touch Pro Free!!
 

I just tried to order mine online and I was offered the TP.. then when i got to shipping they said sorry for the trouble call this number...so after multiple attemps I decided to call. Unlike i thought it was quick and easy the guy TOD lol just said i seen you tried to order an replacement and they told u to call..next 2 min where would u liked that shipped and have a good day...hopefully all goes well and wed or thursday should be holdin my new baby!