Re: Upgrade To Touch Pro Free!!
 

This is true! I just did an online exchange request because my Mogul's USB port only works for charging. The device the system offered me was a Touch Pro and of course I accepted :P We'll see how long it will take, if I even end up getting one.

Re: Upgrade To Touch Pro Free!!
 

Is the url www.phoneclaim.com/sprint?

Or what is it?

Re: Upgrade To Touch Pro Free!!
 

How do u log on to e-ticket?? I am curious bacause i have a replacement coming and would like to track it but they gave me a confirmation number that starts with ERXXXXXX

Re: Upgrade To Touch Pro Free!!
 

I'm sure he means here for the advanced replacement.

http://www.nextel.com/en/services/se...olutions.shtml

Re: Upgrade To Touch Pro Free!!
 

Ummm, I didn't really care about a keyboard or not because I use the SPB keyboard on my mogul's screen so I decided to call asurion and get a Diamond.


Phone Call:

Ring Ring

Press this button to do this, blah blah blah

On hold for less than a minute.

Asurion: Welcome to the goodburger, home of the goodburger, may I take your order.

Me: Yeah..... (I tell my story)

Asurion: We have to order the phone so we are offering some other devices instead so you don't have to wait.

Me: What are the choices

Asurion: Blah blah blah, TOUCH DIAMOND, blah blah blah

Me: I'll take the diamond, seems like a popular phone.

Asurion: 50 bucks please. You may add it to your credit card or sprint account.

Me: Sprint account

Asurion: Ok, I just made the order. You can choose free express shipping (1-2 business days) or $20 to have it here by Saturday.

Me: Free express

Asurion: You will get your phone, send the mogul back within 10 days.

Me: Thanks

Asurion: Bye



He also said that instead of just sending a phone and charger. They are sending the full box with accessories and goodies.

w00t!!!!!!!!!!!

Re: Upgrade To Touch Pro Free!!
 

see now before i read about all this, i was having a problem with my mogul because my ROM was (is) screwed up. tryed uploading a new one and hard reset and still no dice. so i called and got an eticket but the guy did say that it was a direct exchange mogul for mogul. Is it possible with all you people returning moguls they are fixing them and giving them to me or am i going to be nicely surprised on monday/tuesday and open up a pro? who knows. ill keep you guys updated. either way i got a new phone which will probably break again because ever since 6.1 came out my phone seems to **** itself.:violent2:

Re: Upgrade To Touch Pro Free!!
 

I have been dealing with some serious issues with my phone. I am honestly surprised it held out this long. back in April of 2008 i fell into a lake.

anyways, I just did the online replacement. Touch Pro is on its way..
Thanks for the heads up.

Re: Upgrade To Touch Pro Free!!
 

Interesting. This lends a lot more credibility to the reports that Mogul back supplies are thin at many locations and TP's are being substituted. I started some more on this general topic of getting one exchanged here: http://forum.ppcgeeks.com/showthread.php?t=53255 Mod moved it to "off topic" for some reason.

Re: Upgrade To Touch Pro Free!!
 

Whoah! And I thought I got lucky yesterday!

Except for me, they offered a Touch Diamond (Fine by me! Asurion, take this crappy Mogul BS)

I called retentions and complained about the white spot, keyboard, and general sluggish suckiness. The Rep herself turned out to be a past owner of the Mogul and agreed on all accounts. She said that the Mogul was backordered and probably wont be available again, and right now Asurion is offering Touch Diamonds and Treo800wx's as replacements. She was such a sweety. She even offered to give me a credit to cover the $50 Asurion deductible. (I called back to make sure. Yep, she did!)

Long story short, while they didn't offer me the TP, they DID offer me the Diamond and the 800wx. (I took the Diamond and lo and behold today I got it. SWEEEET! Superior in everyway. SERIOUSLY. The Mogul's a buttmuncher compared to this thing.

And yes, I have to update my profile to reflect my new ownership. Also, they offered me $150 to add a second line, on top of a normal phone rebate and special pricing. I've only been with Sprint for 10 months so....take that for what it's worth.

~Journey

Re: Upgrade To Touch Pro Free!!
 

I just had my Mogul replaced. I went to a Sprint authorized repair shop the day before Christmas to put my order it. It took THREE WEEKS and they sent me another Mogul. I called to see if I could get anything else because it was taking too long but I didn't get anywhere. Now this new (refurb) Mogul has a huge light spot on the screen. Maybe I'll see if there's some way I can trade this in for a Touch Pro. It'd be nice.