Re: Upgrade To Touch Pro Free!!
 

So what happens if they can't replicate your problem?

I put down that my phone resets randomly (which it does), but I don't want to be stuck with a 400$ bill if they can't replicate the issue.

Re: Upgrade To Touch Pro Free!!
 

You Mogul guys are lucky.
I have the Touch, and I went through the online Sprint replacement form posted earlier.
This is what I get, if I choose to replace my phone.

Defective Phone Model: UTSTAR MP6900 HANDSET KIT
Replacement Phone Model: REC UTStarcom MP6900 Handset Single

Oh well, guess I'll have to wait a little longer before they run out of the Touch.

Re: Upgrade To Touch Pro Free!!
 

Sucks, I put my claim in about 45 minutes ago and got a confirmation e-mail for:

Defective Phone Information:
Model Name: UTSTAR PPC6800 QWERTY CAM
Serial Number: ##########

Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit




edit: opps, saw you had the touch already :)

Re: Upgrade To Touch Pro Free!!
 

Its official I am the proud owner of a new Touch Pro. Delivered about an hour ago and a day early. Thanks orionsbuckle.

Re: Upgrade To Touch Pro Free!!
 

For you touch guys do as I did. Pick up a Mogul on ebay, sell your Touch. Hang tough and eventually something like this will come along, well worth the wait. If you were to hurry you may get it this go around.

Re: Upgrade To Touch Pro Free!!
 

It's a no go for me. The first Touch Diamond they sent me wasn't working (ESN wasn't clear) so they re-ordered the Touch Diamond for me. Now that I explained my problem with the Touch Diamond to the Asurion rep, she says that since I already had one re-order, I need to go into the Sprint store and have a tech call Asurion for a replacement.

Re: Upgrade To Touch Pro Free!!
 

How long did it take to receive a tracking number after receiving a confirmation e-mail?

Re: Upgrade To Touch Pro Free!!
 

I filled out the self service phone replacement form on the web and got the following:

Defective Phone Information:
Model Name: UTSTAR PPC6800 QWERTY CAM
Serial Number: XXXXXXXXXXX

Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit

Got a followup email confirmation indicating it would be shipped in 2-3 business days. My question is this... when I send the phone back, should I flash it with the OEM rom and relock the phone or what is advised here?

Great information here, can't wait to get it!

Re: Upgrade To Touch Pro Free!!
 

Definitely should relock and flash a stock rom.

Re: Upgrade To Touch Pro Free!!
 

Any advice for relocking and reflashing back to stock rom? I'm running nuerom3 pre3.