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-   Carrier Discussion (http://forum.ppcgeeks.com/forumdisplay.php?f=77)
-   -   Upgrade To Touch Pro Free!! (http://forum.ppcgeeks.com/showthread.php?t=53327)

awhite5052 01-20-2009 01:22 AM
Re: Upgrade To Touch Pro Free!!
 
im being very serious when i say this:
If i get the tp i will give anyone for free and free shipping a very good condition katana lx (great for back up or great if you have kids, works very well). im that desperate to get rid of the mogul poc way too many issues with it. but ill let you guys know what happens. if i get it i will post here, if anyone wants the katana be the first to pm me.

class1c 01-20-2009 01:23 AM
Re: Upgrade To Touch Pro Free!!
 
would assume they would have to. the touch was discontinued and really the only replacement would be the diamond.

awhite5052 01-20-2009 01:24 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by cardriver (Post 653017)
this might be the wrong place to post but i still like my mogul...somewhat...anyone know if they are replacing the touch(6900) with diamonds?
not sure but a friend of mine went to a repair center because he was having issues with his touch, they couldnt fix it so they gave him a new touch diamond.

coolwhip1220 01-20-2009 03:30 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by DiamynzNPearlz (Post 652460)
I think those are non-Sprint users that are going through Asurion. All Sprint customers should use this link:

http://www.nextel.com/en/services/se...olutions.shtml
Some of us who went through Asurion are sprint customers who have physical damage to the phone. If you don't meet those regulations when you start the self service claim, they come back to bite you in the ***, and by that, i mean your wallet.

deeznut2 01-20-2009 04:29 AM
Re: Upgrade To Touch Pro Free!!
 
If you have tep (total equipment protection) insurance you go trough Asurion to make a claim. I made a claim today and was upgraded to the touch pro from the mogul, since its still on backorder. good luck

kelaya00 01-20-2009 08:55 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by awhite5052 (Post 652996)
well i did email ecare earlier this moring and they replied this email

Dear Augustine White, Thank you for contacting Sprint. I will be happy to assist you with your phone order inquiry. After researching your account further, I do see a ticket was opened to replace your Mogul device with a Touch Pro. However, the order has not been processed yet due to the holiday delay. Your order should be processed by the end of the day on 1/20/09. If you have any other questions or concerns, please reply to this email. Thank you again for contacting Sprint. We appreciate your business. Sincerely, Catherine H. Customer Service Specialist Sprint

Sounds Good!!!!! Looks like you may be getting a TP

rancidchris 01-20-2009 09:44 AM
Re: Upgrade To Touch Pro Free!!
 
I ordered one on Friday and it arrived last night. I had a mogul with a spazzing data port. Even if I get charged the $75 no defect fee it's worth it.

iampedro 01-20-2009 10:03 AM
Re: Upgrade To Touch Pro Free!!
 
wish I could do this with Verizon...

kayfouroh 01-20-2009 10:07 AM
Re: Upgrade To Touch Pro Free!!
 
Where is the status checker site for our ER###### claims?

When I go to the Asurion website it says I need to provide further information and to call a number. Is that true?

EDIT: Here is the message:
We apologize for any inconvenience; however, for your protection, further verification is required to file your claim. Please contact us at 1-800-584-3666 and one of our Customer Service Representatives will be happy to further assist you.

erockvr6 01-20-2009 10:17 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by kayfouroh (Post 653408)
Where is the status checker site for our ER###### claims?

When I go to the Asurion website it says I need to provide further information and to call a number. Is that true?

EDIT: Here is the message:
We apologize for any inconvenience; however, for your protection, further verification is required to file your claim. Please contact us at 1-800-584-3666 and one of our Customer Service Representatives will be happy to further assist you.
yea i got that too, you have to fill out an affidavit and copy ur ID and fax it back then they call you in 24-48 hrs to further process ur claim


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