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-   Carrier Discussion (http://forum.ppcgeeks.com/forumdisplay.php?f=77)
-   -   Upgrade To Touch Pro Free!! (http://forum.ppcgeeks.com/showthread.php?t=53327)

kayfouroh 01-20-2009 10:25 AM
Re: Upgrade To Touch Pro Free!!
 
Just called -- they had no record of me going for a claim, but I did go through Sprint so I'm being transferred right now.

dschoenike 01-20-2009 10:39 AM
Re: Upgrade To Touch Pro Free!!
 
Holy crap asurion is fast. Placed my claim last night around 5-6pm central time. Just looked at the tracking number and the TP has been delivered. Wow, 14-15 hour delivery time. Thanks to everyone here who provided great and valuable information.
dschoenike

erockvr6 01-20-2009 10:45 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by dschoenike (Post 653447)
Holy crap asurion is fast. Placed my claim last night around 5-6pm central time. Just looked at the tracking number and the TP has been delivered. Wow, 14-15 hour delivery time. Thanks to everyone here who provided great and valuable information.
dschoenike
what was the process you took in order to obtain these results, i cant seem to get through to ne one

awhite5052 01-20-2009 10:51 AM
Re: Upgrade To Touch Pro Free!!
 
well i just got a tracking number and its out for delivery today. the package weighs 3.40 lbs. could it be a tp or a replacement mogul?? i wont know till i get the package and open it. i will keep you posted

dschoenike 01-20-2009 10:59 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by erockvr6 (Post 653458)
what was the process you took in order to obtain these results, i cant seem to get through to ne one
I called asurion at 800-584-3666, went through the automated menus until i got to a service rep. I explained my issues to her and that sprint couldn't fix my broken phone. She offered me the TP and i accepted. I gave her my new address and she said all was well and that i would receive it in 1-2 days. That's basically it. The whole process took less than 10 minutes.
500 posts :)

letsgoflyers81 01-20-2009 11:03 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by dschoenike (Post 653447)
Holy crap asurion is fast. Placed my claim last night around 5-6pm central time. Just looked at the tracking number and the TP has been delivered. Wow, 14-15 hour delivery time. Thanks to everyone here who provided great and valuable information.
dschoenike
Yep, I called Asurion yesterday afternoon and my TP is out for delivery. :)

awhite5052 01-20-2009 11:03 AM
Re: Upgrade To Touch Pro Free!!
 
i read on here lastnight that someone did the self exchange but it offered them the mogul. is the mogul back in stock or are they still back ordered?

awhite5052 01-20-2009 11:05 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by letsgoflyers81 (Post 653484)
Yep, I called Asurion yesterday afternoon and my TP is out for delivery. :)
what is the weight on your package? (you can view it on ups.com) im just interested in knowing if im getting the tp or another mogul. the weight on my package was something like 3.40 lbs

erockvr6 01-20-2009 11:05 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by awhite5052 (Post 653486)
i read on here lastnight that someone did the self exchange but it offered them the mogul. is the mogul back in stock or are they still back ordered?
i sure hope they're not back on order, i hate this phone, its a piece of junk. wish i didnt have to fill out this damn affidavit and waste time faxing it back and waiting for a response

dschoenike 01-20-2009 11:07 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by letsgoflyers81 (Post 653484)
Yep, I called Asurion yesterday afternoon and my TP is out for delivery. :)
It was your post from yesterday (#93) that got me to call asurion in the first place. Big thanks to you :)


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