Curious, is Everyone aware of Sprint's Online Advance Exchange Program?

**stevedog1** · #1 (**permalink**) 01-05-2009, 12:16 PM

Im just asking because I'm still hearing users issues about using TEP in the store for warranty. Why isn't anyone using the online method? No person to talk to, No Sprint Employee checking through all your stuff and analyzing your phone. Just submit a claim, and your new (refurb) is at your home in 1-2 days, along with a return kit to send your old phone back.

Here is the link:

https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

**KBZL** · #2 (**permalink**) 01-05-2009, 12:18 PM

So we dont have to go through assurion?

**stevedog1** · #3 (**permalink**) 01-05-2009, 12:20 PM

Quote:

Originally Posted by kbussen

So we dont have to go through assurion?

Assurion, for Insurance (Physically damaged, lost/stolen), Yes.

Warranty (Manufacturer Defects), No.

06MS6 · #4 (**permalink**) 01-05-2009, 12:31 PM

Nice find. I wonder how the system works. After they receive your phone I assume they test it and if they find it's something that should be covered under TEP and not the warranty do they just charge you the $50? I find it strange that they are trusting people to know (or play dumb) what's covered under the manufacturer's warranty and what's not.

Wonder if this would cover my end key area not "clicking" right haha.

**stevedog1** · #5 (**permalink**) 01-05-2009, 12:35 PM

Quote:

Originally Posted by 06MS6

Nice find. I wonder how the system works. After they receive your phone I assume they test it and if they find it's something that should be covered under TEP and not the warranty do they just charge you the $50? I find it strange that they are trusting people to know (or play dumb) what's covered under the manufacturer's warranty and what's not.

Wonder if this would cover my end key area not "clicking" right haha.

Thanks. When you go through the process it tells you what is and what isn't covered, and warns you that your account will be charged up to $200 if it is not under warranty.

I have never had a problem personally with this, as I have been using this for the past year and a half with no issues.

As long as it isn't physical damage, or liquid damage (which is covered through Assurion, not Sprint) You shouldn't be charged anything.

kobefan2476 · #6 (**permalink**) 01-05-2009, 03:44 PM

I'm glad someone made a topic about this. I had vibration issues with my touch diamond back in late november and I ended up taking it to the store where they ended up sending me another one since they couldn't fix it the one I brought into the store. The guy at the store told me that I would not be charged for it since I had full insurance. I get my bill for december and of course I see a $50 charge for the new phone. I called sprint and they said it was no way it could be removed. Is this true? Did I follow the wrong process or something?

**MrHawaii** · #7 (**permalink**) 01-05-2009, 03:51 PM

I heard about it! I am sure not everyone reads all of my posts though, because of them being so long. Haha! You can also file Asurion claims online.

http://forum.ppcgeeks.com/showpost.p...7&postcount=19

**CozBoogie** · #8 (**permalink**) 01-05-2009, 05:09 PM

Moved for enhanced viewing pleaure.

late,
Coz

**Success100** · #9 (**permalink**) 01-05-2009, 05:11 PM

yeah i knew about this...(im a sprint employee lol) . good for non insurance related issues....

sehjr · #10 (**permalink**) 01-05-2009, 06:13 PM

I used this service with my old Mogul. It had the usual White spot and buggy keyboard issue. Very easy process. However, the replacement was worse than the first. When I tried to use it again, I was denied because the maximum number of claims had been filed for that phone. Not account, but phone. That's when my honey bought my Diamond for Christmas.