Im just asking because I'm still hearing users issues about using TEP in the store for warranty. Why isn't anyone using the online method? No person to talk to, No Sprint Employee checking through all your stuff and analyzing your phone. Just submit a claim, and your new (refurb) is at your home in 1-2 days, along with a return kit to send your old phone back.
Here is the link:
https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y