Curious, is Everyone aware of Sprint's Online Advance Exchange Program?

[kabuk1]

I agree with MrObvious. It boils my blood when people try to scam the system like that. I bought my TP2 legitimately, even though I was eligible for an advanced exchange replacement on my TP1(it was actually malfunctioning). I could've gotten my TP2 for free, I had already had 3 replacements & was eligible to recieve a different phone, but guess what? All the dishonest buttheads who purposely broke their phones got all the TP2s & Sprint took them off the list!

I'm trying to use this online exchange right now to get my old TP1 replaced so I can sell it. My ex completely trashed it. He was going to buy it from me for $200 & I stupidly let him use it before having the cash in hand, and surprise surprise! 6 weeks later I still hadn't seen a dime of the money so I repoed it. I got it back covered in CAT PEE & scuffs, the slider is wobbly, the touch screen only halfway works, and it has a white line across the top of the screen. I am so angry I could spit blood. I could kill him.

Aaaaand online exchange isn't working. Says it has to be active for 30 days. Excuse me while I go scream.

Anyone have any advice on how I could get this thing exchanged without having to use it for 30 days?

[mulhiny]

Originally Posted by kabuk1

Anyone have any advice on how I could get this thing exchanged without having to use it for 30 days?

Just call. I just got a replacement TP over the phone. It had only been activated for about two weeks.

[kabuk1]

Well, what happened was that the phone I'm trying to get replaced has NEVER been activated on my line. It was sent to me in my name but I never actually used it, my ex did. It was a replacement for my 3rd faulty TP & I ordered it at the same time I ordered my TP2. My whole intent the entire time was to just sell the replacement, so when it got here, I just gave it to my ex & he activated it on his line right away. That's why I'm kinda worried here. I have all the paperwork from it still(which has the ESN on it) & there should be some kind of note on my account, right? He's willing to re-activate it on his line & order a replacement & give it to me, but you can see the obvious flaws with that plan :/

I guess I'll try calling them either tonight or tomorrow either way. The poor phone is sitting in a baggie of dry rice right now, I'm hoping I can get all the cat pee soaked up.

[mulhiny]

Originally Posted by kabuk1

Well, what happened was that the phone I'm trying to get replaced has NEVER been activated on my line. It was sent to me in my name but I never actually used it, my ex did. It was a replacement for my 3rd faulty TP & I ordered it at the same time I ordered my TP2. My whole intent the entire time was to just sell the replacement, so when it got here, I just gave it to my ex & he activated it on his line right away. That's why I'm kinda worried here. I have all the paperwork from it still(which has the ESN on it) & there should be some kind of note on my account, right? He's willing to re-activate it on his line & order a replacement & give it to me, but you can see the obvious flaws with that plan :/

I guess I'll try calling them either tonight or tomorrow either way. The poor phone is sitting in a baggie of dry rice right now, I'm hoping I can get all the cat pee soaked up.

eehh..that's gonna be a tough one..I'm pretty sure that for any phone to be covered it must be active on the line when the damage occurred.

[kabuk1]

Crap. I might as well just sell it for parts. Oh I'm gonna kick his %$#.

[puff601]

Wirelessly posted (Opera/9.80 (J2ME/MIDP; Opera Mini/4.2.13567/1128; U; en) Presto/2.2.0)

im on my 3rd faulty replacement. what do i tell them to have them send me a different model? i just want a cool fone that actually works... please help...

[pb4life754]

sprint took the online exchange off the web site today for ever because no one used it they said

[ppced]

Originally Posted by stevedog1

Im just asking because I'm still hearing users issues about using TEP in the store for warranty. Why isn't anyone using the online method? No person to talk to, No Sprint Employee checking through all your stuff and analyzing your phone. Just submit a claim, and your new (refurb) is at your home in 1-2 days, along with a return kit to send your old phone back.


Here is the link:

https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

New udate regarding the Advanced Exchange. Too bad my touch (TPro) screen chose to act funny today. It doesn't respond in the areas I touch it. See link below regarding the new Advanced Exchange policy.

https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

[ajac]

man I used it easier then going to dang repair center which is out of town here and a pain in the butt to get to! Ah well asurion sent me a brand new phone

[GirlGoneGeek]

Originally Posted by pb4life754

sprint took the online exchange off the web site today for ever because no one used it they said

Too bad most people are like me and just now found out about it. They shouldn't have taken it down so soon! URGH