[kobefan2476]

I'm glad someone made a topic about this. I had vibration issues with my touch diamond back in late november and I ended up taking it to the store where they ended up sending me another one since they couldn't fix it the one I brought into the store. The guy at the store told me that I would not be charged for it since I had full insurance. I get my bill for december and of course I see a $50 charge for the new phone. I called sprint and they said it was no way it could be removed. Is this true? Did I follow the wrong process or something?