Curious, is Everyone aware of Sprint's Online Advance Exchange Program?

[iRonMan360]

I did not know this, thanks for the post.

[stevedog1]

Originally Posted by sehjr

When I tried to use it again, I was denied because the maximum number of claims had been filed for that phone.

Curious, how many exchanges did you make? I did 5 when I had my Vogue with no issues. Was this recent?

[demonlordoftheround]

I used the online claim recently to replace my daughter's phone.

[sehjr]

Originally Posted by stevedog1

Curious, how many exchanges did you make? I did 5 when I had my Vogue with no issues. Was this recent?

This was back in November. I only did the one exchange. So now the Mogul is on the catchall bookshelf with the old Q.

[dannzeman]

I didn't know about this. Thank you.

[master_shake]

the screen went out on my apache and I got it replaced witht the insurance thru a sprint store.

the replacement's camera does not work, all pics are fuzzy and macro slider does not do anything.

would the faulty camera be an eligible reason to exchange it with this service?

How about a dead external speaker on an apache that is a few years old?
my girlfriend's phone does not even ring cause of it

also how long does it take?

[imneveral0ne]

Originally Posted by master_shake

the screen went out on my apache and I got it replaced witht the insurance thru a sprint store.

the replacement's camera does not work, all pics are fuzzy and macro slider does not do anything.

would the faulty camera be an eligible reason to exchange it with this service?

How about a dead external speaker on an apache that is a few years old?
my girlfriend's phone does not even ring cause of it

also how long does it take?

i would say that if they sent you a 6700 with a non working camera, that would be a good reason to get a new phone, no questions asked.

[Russellhi]

Originally Posted by stevedog1

Thanks. When you go through the process it tells you what is and what isn't covered, and warns you that your account will be charged up to $200 if it is not under warranty.

I have never had a problem personally with this, as I have been using this for the past year and a half with no issues.

As long as it isn't physical damage, or liquid damage (which is covered through Assurion, not Sprint) You shouldn't be charged anything.

your saying water damage Is covered by assurion?

[boyo]

Just a heads up, after seeing this I went to the site and they are replacing my mogul with a touch pro!!!!!! Will be here in 2-3 days.

Update: I ordered the replacement on 1/17 at 10:45pm and it showed up today (1/20). My experience with it is though to be patient and don't expect anyone to be able to give you a tracking number. I called sprint 3 times and they couldnt find a tracking number for it, but I have it in my hands now.

[maze]

Originally Posted by stevedog1

Im just asking because I'm still hearing users issues about using TEP in the store for warranty. Why isn't anyone using the online method? No person to talk to, No Sprint Employee checking through all your stuff and analyzing your phone. Just submit a claim, and your new (refurb) is at your home in 1-2 days, along with a return kit to send your old phone back.


Here is the link:

https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

Thanks stevedog1, was getting tired of dealing with my local Sprint store.