Curious, is Everyone aware of Sprint's Online Advance Exchange Program?

[stevedog1]

Im just asking because I'm still hearing users issues about using TEP in the store for warranty. Why isn't anyone using the online method? No person to talk to, No Sprint Employee checking through all your stuff and analyzing your phone. Just submit a claim, and your new (refurb) is at your home in 1-2 days, along with a return kit to send your old phone back.


Here is the link:

https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

[KBZL]

So we dont have to go through assurion?

[stevedog1]

Originally Posted by kbussen

So we dont have to go through assurion?

Assurion, for Insurance (Physically damaged, lost/stolen), Yes.

Warranty (Manufacturer Defects), No.

[06MS6]

Nice find. I wonder how the system works. After they receive your phone I assume they test it and if they find it's something that should be covered under TEP and not the warranty do they just charge you the $50? I find it strange that they are trusting people to know (or play dumb) what's covered under the manufacturer's warranty and what's not.

Wonder if this would cover my end key area not "clicking" right haha.

[stevedog1]

Originally Posted by 06MS6

Nice find. I wonder how the system works. After they receive your phone I assume they test it and if they find it's something that should be covered under TEP and not the warranty do they just charge you the $50? I find it strange that they are trusting people to know (or play dumb) what's covered under the manufacturer's warranty and what's not.

Wonder if this would cover my end key area not "clicking" right haha.

Thanks. When you go through the process it tells you what is and what isn't covered, and warns you that your account will be charged up to $200 if it is not under warranty.

I have never had a problem personally with this, as I have been using this for the past year and a half with no issues.

As long as it isn't physical damage, or liquid damage (which is covered through Assurion, not Sprint) You shouldn't be charged anything.

[kobefan2476]

I'm glad someone made a topic about this. I had vibration issues with my touch diamond back in late november and I ended up taking it to the store where they ended up sending me another one since they couldn't fix it the one I brought into the store. The guy at the store told me that I would not be charged for it since I had full insurance. I get my bill for december and of course I see a $50 charge for the new phone. I called sprint and they said it was no way it could be removed. Is this true? Did I follow the wrong process or something?

[Russellhi]

Originally Posted by stevedog1

Thanks. When you go through the process it tells you what is and what isn't covered, and warns you that your account will be charged up to $200 if it is not under warranty.

I have never had a problem personally with this, as I have been using this for the past year and a half with no issues.

As long as it isn't physical damage, or liquid damage (which is covered through Assurion, not Sprint) You shouldn't be charged anything.

your saying water damage Is covered by assurion?

[stevedog1]

Originally Posted by Russellhi

your saying water damage Is covered by assurion?

Yes. If you pay for insurance on your account. $50 deductible.

[MrHawaii]

I heard about it! I am sure not everyone reads all of my posts though, because of them being so long. Haha! You can also file Asurion claims online.

http://forum.ppcgeeks.com/showpost.p...7&postcount=19

[CozBoogie]

Moved for enhanced viewing pleaure.

late,
Coz