Get your bill today? yikes

[radar369]

Originally Posted by freeza

Sprint would probably make no money and go out of business as well.

He was talking more about her customer service skills than her giving him the credit on his account!

[EvanTribley]

Sprint charges you a month in advance for service. If you make a plan change, add a phone, create an account, etc. etc. you will receive proration. Why? Because they had not billed you for your new plan on the last bill, or if you are a new customer, because you didn't get a bill last month. I will write out a couple of examples that hopefully help clear this up. It is confusing, trust me, it took me a long time to fully understand how to explain it.

Example for new customer: Customer starts service on the 20th day of their created bill cycle. Their plan normally costs $60. Your first bill will have $60 in charges for next month's bill PLUS proration for the 10 days left in the first bill cycle.

The original plan of $60 would be divided by 30(days in a bill cycle) to get a cost per day of $2. Then multiply $2 by 10(days remaining in original bill cycle) for a cost of $20.

Next month's bill would be $60 for next month's service plus $20 to cover the 10 days left in the prior billing cycle for a total of $80 (before tax and fees).

Example for existing customer: Customer changes plan from $30 to $60 on the 15th day of their bill cycle. On their next bill they will receive $60 in charges for next month's service PLUS the price difference for the previous months plan change based upon how many days were left in the billing cycle. In this case the original plan of $30 would be divided by 30(days in the bill cycle) for a cost of $1 per day. Then multiply that number by 15 since there was 15 days left in the bill cycle.

Now take the $60/30(days in the bill cycle) for a cost of $2 per day for the new plan. Multiply by 15 again for a total of $30. So Sprint is going to subtract the $15 you paid towards your old plan from the $30 for the new plan.

Next month's bill would have $60 for next's month service plus $15 dollars proration to cover price difference from last month's bill for a grand total of $75. (Obviously before tax!)

[EvanTribley]

Originally Posted by ChrisH09

Almost every cell carrier does billing a month in advance. It is best for you to go in or change your price plan on the 1st day of your bill cycle. There should not be any new proration on your bill for signing a new 2 year contract. If Sprint is billing you for extending your contract...then you have the right to call in and get it straightened out. If your a new customer, it's the fact of life. 99% of the time when you go in to a store to start service your bill cycle is nowhere near the date you actually went in...so you get a credit, then a prorated amount then they bill you a month in advance...so your first bill will be way bigger than the rest of them....no way around it. Activation fees genereally cannot be waived. If your a sprint premier member your activation fee is waived...but you have to have been a customer long enough for that to apply.

CLARIFICATION: You want to change your plan BEFORE the first day of your bill cycle, but have it set to be effective on the beginning of your next bill to avoid proration.

OR

You want to change your plan as close as possible to the last day of your bill cycle to minimize the days of proration if you are going to make it effective same day.

The worst possible thing you can do is change your plan effective same day on the first day of your bill cycle. You would receive the 30 days of proration for plan price differences plus the full amount of the new plan on your next bill.

[ChrisH09]

Originally Posted by EvanTribley

CLARIFICATION: You want to change your plan BEFORE the first day of your bill cycle, but have it set to be effective on the beginning of your next bill to avoid proration.

OR

You want to change your plan as close as possible to the last day of your bill cycle to minimize the days of proration if you are going to make it effective same day.

The worst possible thing you can do is change your plan effective same day on the first day of your bill cycle. You would receive the 30 days of proration for plan price differences plus the full amount of the new plan on your next bill.

You are correct...I posted that reply at like 0'dark 30 in the morning. Either call it before and have them futuredate it...or within a few days of your bill cycle...yep...And to clarify....The only way you would get prorated when getting a upgrade...say the Evo 4G....is if you were on a older price plan that wasn't compatible with the Evo...otherwise nothing will change.

[eman]

Originally Posted by radar369

He was talking more about her customer service skills than her giving him the credit on his account!

Yes, I was very appreciative of the credit she gave me and let's face it, all of us long times Sprint customers have fought for some kind of credit for something, but I was more impressed and pleased with her service and actually calling me back 2x!

I also think when you purchase a new phone or add a line like I did, they should make you aware you are going to get a large bill the first time around. At least I would have been prepared for it and had the battle fought with my wife in advance of spending more money on something I didn't necessarily need right before our baby is due!

Well thanks to the wonderful rep, she kept peace in the household and now I can buy my baby some diapers

[KINYA]

I had my activation waived told them I sss told that I was a premier customer and they waived the charges

[cerchiarax]

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Originally Posted by KINYA

I had my activation waived told them I sss told that I was a premier customer and they waived the charges

How do you know if you're a premier customer or not. I've been on sero for 3 years not sure if that counts. But I think remembered reading somewhere if you have a 69.99 plan or more your automatically premier. Let me know. I'm planning to chat with Sprint soon. Many thanks..

[austin420]

Originally Posted by cerchiarax

Wirelessly posted (Mozilla/5.0 (Linux; U; Android 2.1-update1; en-us; Sprint APA9292KT Build/ERE27) AppleWebKit/530.17 (KHTML, like Gecko) Version/4.0 Mobile Safari/530.17)



How do you know if you're a premier customer or not. I've been on sero for 3 years not sure if that counts. But I think remembered reading somewhere if you have a 69.99 plan or more your automatically premier. Let me know. I'm planning to chat with Sprint soon. Many thanks..

if youve been on sero, your deffinitly not premier. also, once you change to a 69.99 plan or better, it takes 3 billing cycles to have the benifits kick in.

[RidleyJ329]

Originally Posted by austin420

if youve been on sero, your deffinitly not premier. also, once you change to a 69.99 plan or better, it takes 3 billing cycles to have the benifits kick in.

i would have to disagree. i have SERO and just recently gained SP status. if you have a plan of $69.99 or more yes but if you are also with them for 10+ years

[gnatsstang]

77 a month after I get rids of dsl.loving it.can't best this with a bucket of neutron star dirt.later.