Get your bill today? yikes

[Biofall]

I honestly can't handle a double bill right now, they better not pull this shi* on me.. If they do, I'll tell you guys how to get around it.

[dajeepman]

Originally Posted by Biofall

I honestly can't handle a double bill right now, they better not pull this shi* on me.. If they do, I'll tell you guys how to get around it.

X2 i cant afford this double bill... I just paid my bill today.. so Lets hope it not double next bill or I will shit a brick.

[ChrisH09]

Almost every cell carrier does billing a month in advance. It is best for you to go in or change your price plan on the 1st day of your bill cycle. There should not be any new proration on your bill for signing a new 2 year contract. If Sprint is billing you for extending your contract...then you have the right to call in and get it straightened out. If your a new customer, it's the fact of life. 99% of the time when you go in to a store to start service your bill cycle is nowhere near the date you actually went in...so you get a credit, then a prorated amount then they bill you a month in advance...so your first bill will be way bigger than the rest of them....no way around it. Activation fees genereally cannot be waived. If your a sprint premier member your activation fee is waived...but you have to have been a customer long enough for that to apply.

[pinkbunniz]

Originally Posted by ChrisH09

Almost every cell carrier does billing a month in advance. It is best for you to go in or change your price plan on the 1st day of your bill cycle. There should not be any new proration on your bill for signing a new 2 year contract. If Sprint is billing you for extending your contract...then you have the right to call in and get it straightened out. If your a new customer, it's the fact of life. 99% of the time when you go in to a store to start service your bill cycle is nowhere near the date you actually went in...so you get a credit, then a prorated amount then they bill you a month in advance...so your first bill will be way bigger than the rest of them....no way around it. Activation fees genereally cannot be waived. If your a sprint premier member your activation fee is waived...but you have to have been a customer long enough for that to apply.

once again +1 that is excellently put! Couldnt have said it better myself.
But sadly i dont know if you know how I should have put it to the finance dept. because they did this proration thing to me 2x this year and everytime i call i get the whole "im sorry ma'am but theres nothing i can do" BS so i got it for changing my plan and then when I upgraded to evo.

[camscell]

Whats with these 20 dollars in Surcharges and Taxes jeez I had 4 phones on US Cellular and my taxes and surcharges didn't even touch that with 1 EVO I'm paying through the nose... This may of been a bad idea

[ChrisH09]

Originally Posted by pinkbunniz

once again +1 that is excellently put! Couldnt have said it better myself.
But sadly i dont know if you know how I should have put it to the finance dept. because they did this proration thing to me 2x this year and everytime i call i get the whole "im sorry ma'am but theres nothing i can do" BS so i got it for changing my plan and then when I upgraded to evo.

Yeah...I see your fustration. Problem with Sprints logic is...when you upgrade equipment...it should never mess with your bill..other than maybe a activation charge. Your not starting up service for the first time, your not changing your price plan...all your doing is extending your contract date 2 years from the day you purchased the Evo. That is no way should pro-rate your bill in any way. The only time you should have proration is if your starting up a line, changing a price plan...or suspending your service. There are a few others, but extending your contract is not one of them.

Question for you though? Where you on a older price plan when you decided to get the Evo? 9/10 times some people are on 2-4 year old price plans...and when you purchased the Evo you were "required" to change your plan to compinsate for the data package etc. This may or may not be the case. If it is, then I can see why you were prorated...since you had to change your price plan, it started to bill you from that day till your bill cycle end date, then a month in advance. If not...something is wrong. Sadly, most Rep's don't inform the customer of the changes they made on there account...and in the end when you recieve the bill you are totally suprised about it. I've always been one to tell the customer what they were on vs what they are on now...and how it may impact their bill...that is before I submit it. Doing that builds customer repore and makes you a happy user...instead of a pissed off one. Just a word of advice...from here on out....if you are one that doesn't go over your minutes....if you feel you want to change your price plan...call them up...and tell them you want to change your priceplan at the beginning of your bill cycle...in Carrier terms this is called futuredating...they are able to do it...that way the day after your bill cycle ends (say the 20th) the 21st the new price plan will go into effect....in return..no proration charges..no fees to worry about. Sometimes if your close enough to your bill cycle, like a few days aftere it...they are able to back date it...but very rarly they will.

I figured I would pass this along. I will ask around and see if the Proration is true when you upgrade to a new device. I highly doubt it is..since there is no price plan change...just extension of contract from that said day...

Hope that clarified that a bit.

[eman]

I called Sprint the other day and got an awsome customer service rep. I told her I had a few questions about my bill. First I needed the activation fee waived. She said of course.

Then I said I was billed twice and if she can can explain the charges to me. After she did, I told her that's not cool. Can you help me out in any way. She was like, let's see what I can do. She played on her computer for like 10 minutes. Then I accidentally hit the off button on my home phone. I was like soooooooo pissed!

30 seconds later my cell phone rings and it was her. I was like, holy cow you actually called me back. She was like of course. Kept me on hold for another 5 minutes. Said she put the $36 credit through but she needs to get a hold of her manager to see what else she can do for me and he was busy. She said when he is free she was going to talk to him and she would call me back.

I said, everyone says they will call back when they are going to do something and never do. She said, I called you back once I will call you again.....

2 hours later my cell rings and it was her. Said she spoke to her supervisor and they credited my account for $86.00 total and I can see it online already. I could not believe it! I then asked to speak to her supervisor.

She put him on the phone. I told him she had given me the best customer service I have received with Sprint in the more then 10 years I have been with her. Not for the fact that she was able to credit my account, but that she actually called me back 2x. Once for the disconnection and the other to tell me she took care of the problem.

If all Sprint reps were as good as her, I would not have those little grey hairs I find in my head from time to time!

[SunnyGeek]

I was not double-billed at all. I did get a prorated charge for about $6 but thats about it. The only thing extra that is going to be on my bill is the $10 fee because I haven't changed anything. I was able to keep the policy I already had.

[radar369]

Yeah......if you are a brand spanking new customer you will get double billed on the second month as I remember that happening to me way back in like........1998! LOL!

One way to get around it is to just pay on your account.....even if nothing is due yet.......put $50 on your account and it will show up as a credit, then when you get your first bill it will be whatever it is minus the $50 you put on there!

From what I know the only time they pro-rate your account is if you change your plan! When you change your plan you can either have them wait till you next billing cycle and make the changes or have them make the changes immediately, in which they pro-rate your account for the time you used the old service and the rest of the month on the new service!

If you are an existing customer upgrading your phone you shouldn't have any interruptions in your billing cycle......as I didn't when I got my Evo! Hope this helps!

Now I'm just waiting on this 25% discount to hit my bill and I'm straight!

[freeza]

Originally Posted by eman

I called Sprint the other day and got an awsome customer service rep. I told her I had a few questions about my bill. First I needed the activation fee waived. She said of course.

Then I said I was billed twice and if she can can explain the charges to me. After she did, I told her that's not cool. Can you help me out in any way. She was like, let's see what I can do. She played on her computer for like 10 minutes. Then I accidentally hit the off button on my home phone. I was like soooooooo pissed!

30 seconds later my cell phone rings and it was her. I was like, holy cow you actually called me back. She was like of course. Kept me on hold for another 5 minutes. Said she put the $36 credit through but she needs to get a hold of her manager to see what else she can do for me and he was busy. She said when he is free she was going to talk to him and she would call me back.

I said, everyone says they will call back when they are going to do something and never do. She said, I called you back once I will call you again.....

2 hours later my cell rings and it was her. Said she spoke to her supervisor and they credited my account for $86.00 total and I can see it online already. I could not believe it! I then asked to speak to her supervisor.

She put him on the phone. I told him she had given me the best customer service I have received with Sprint in the more then 10 years I have been with her. Not for the fact that she was able to credit my account, but that she actually called me back 2x. Once for the disconnection and the other to tell me she took care of the problem.

If all Sprint reps were as good as her, I would not have those little grey hairs I find in my head from time to time!

Sprint would probably make no money and go out of business as well.