[eman]

I called Sprint the other day and got an awsome customer service rep. I told her I had a few questions about my bill. First I needed the activation fee waived. She said of course.

Then I said I was billed twice and if she can can explain the charges to me. After she did, I told her that's not cool. Can you help me out in any way. She was like, let's see what I can do. She played on her computer for like 10 minutes. Then I accidentally hit the off button on my home phone. I was like soooooooo pissed!

30 seconds later my cell phone rings and it was her. I was like, holy cow you actually called me back. She was like of course. Kept me on hold for another 5 minutes. Said she put the $36 credit through but she needs to get a hold of her manager to see what else she can do for me and he was busy. She said when he is free she was going to talk to him and she would call me back.

I said, everyone says they will call back when they are going to do something and never do. She said, I called you back once I will call you again.....

2 hours later my cell rings and it was her. Said she spoke to her supervisor and they credited my account for $86.00 total and I can see it online already. I could not believe it! I then asked to speak to her supervisor.

She put him on the phone. I told him she had given me the best customer service I have received with Sprint in the more then 10 years I have been with her. Not for the fact that she was able to credit my account, but that she actually called me back 2x. Once for the disconnection and the other to tell me she took care of the problem.

If all Sprint reps were as good as her, I would not have those little grey hairs I find in my head from time to time!