Anyone switched from Touch to Touch Pro through insurance?

[gearjunkeez]

I had a messed up 6700. All I wanted was a new 6700. They gave me a Touch Pro for free. Attached is the email they sent me:

" Dear DARREL BXXXX,

Sprint has completed a modification(s) to your account. Please review this confirmation carefully to ensure the changes were made just as you asked:

Confirmation no.: 16XXXXXXX Rep Id: Date/Time: Nov 25, 2008 09:17 pm(CST)
Modification(s): On 11/25/2008, an adjustment in the amount of $566.14 was made to your account."

[elmariachi]

I'm having some problems with my screen, what are my chances of getting a touch pro for a trade in? I will gladly take a regular touch but was wondering if anyone has gotten a diamond or a touch pro thru insurance, that would be sweet. Think I'll call sprint on friday and have them send a replacement.

[wmphoto]

Well, after going through 6 Touches with the Sprint store over the course of a year they gave me a Diamond this time.
So far so good.
I like it.

[berardi1111]

Why would you go through 6 touches? What was wrong with them?

[wmphoto]

Originally Posted by berardi1111

Why would you go through 6 touches? What was wrong with them?

From having a bricked screen from the WM6 upgrade to having buttons not working. You name it and it probably failed on one of the phones I had... I even had the internet work for a month and then after a month decide that it was using the wrong username and pass code? It would tell me every time it tried to connect to the sprint network that I was using an invalid username and pass code... This before I even had figured out how to change it on my phone...
So, I went through a lot of the hand sets... I still have a whole mess of the accessories that came with them... If someone wants something for the Touch... let me know they are going for pretty cheap....

[99accordv6]

Originally Posted by wmphoto

From having a bricked screen from the WM6 upgrade to having buttons not working. You name it and it probably failed on one of the phones I had... I even had the internet work for a month and then after a month decide that it was using the wrong username and pass code? It would tell me every time it tried to connect to the sprint network that I was using an invalid username and pass code... This before I even had figured out how to change it on my phone...
So, I went through a lot of the hand sets... I still have a whole mess of the accessories that came with them... If someone wants something for the Touch... let me know they are going for pretty cheap....

Wow some people seem to be un-lucky with their Touch.

Ive had my original Touch since November 07 when it was soft released and I have no problems what so ever.

I've flashed so many roms and no problems yet =]

Only the occasional no calls when the phone is off but not many people call me anyways =]

Do you have any chargers? Gimme one or two! haha You can never have to many chargers =]

[gullzway]

Just an update on the topic.
After 2.5 hours at the Sprint Repair Store, they finally agreed that my Touch needed replaced. The charger port no longer worked. They said they would order a new one and it would be in in a few days. I pointed out the Replacement/Repair conditions say they will repair or replace it with a comparable model and that is what I wanted. They said they will only replace it with a different model if the original is no longer available. No Luck!
I'll just have to see now if it is a crappy refurb, the broken one I have now was a refurb from a month ago that came with a dark spot on the screen. Oh well, they'll eventually run out of Touch's, if not hopefully a new HTC phone will be out next year that I feel is actually worth $300 and a 2 yr contract extension (TouchHD anyone.)

[williebones]

just got switched from a Touch to a Touch Diamond at the sprint store... my screen was unresponsive and would take up to 15 minutes to recognize and touches so the guy just swapped it for a new Touch Diamond. He said the Touch Pro is not an option for a deffect replacement

[Vampyrate]

you have to go through like 3-4 refurbs in a rather short time to get an "upgrade" but they have to be legitimate manufacturer defects

[berardi1111]

They probably still have a lot of Touches/refurb Touches floating around.