Sprint Terminates Complainers - Page 3

**jamesus** · #21 (**permalink**) 07-12-2007, 01:02 PM

That's what PC Load Letter means...

**CozBoogie** · #22 (**permalink**) 07-12-2007, 01:23 PM

^^^^^^^^^^

MICHAEL
Wow, our last day at Initech.

SAMIR
I can't believe they had security escort us out. Not like we're gonna
steal something.

PETER
I stole something.

MICHAEL
Oh yeah. I guess we all did.

PETER
No, I stole something else.

SAMIR
What did you steal?

PETER
We'll call it a going away present.

************
Ok...I think we're getting a bit off topic...

late,
Coz

**jamesus** · #23 (**permalink**) 07-12-2007, 01:47 PM

Peter: So I was sitting in my cubicle today, and I realized, ever since I started working, every single day of my life has been worse than the day before it. So that means that every single day that you see me, that's on the worst day of my life.

Dr. Swanson: What about today? Is today the worst day of your life?

Peter: Yeah.

Dr. Swanson: Wow, that's messed up.

Back on topic...

**Malatesta** · #24 (**permalink**) 07-21-2007, 05:23 PM

All I know is I called Sprint recently.

Talked to one person (in India, of course).

They fixed my billing issue (they had me on the wrong plan).

I was expecting about $50 refund but got...lets say a couple hundred dollars credited to may account, so...

I love Sprint. lol

Reako10 · #25 (**permalink**) 07-22-2007, 07:03 PM

^Mal,

Someone is a lucky son of a b*tch. Maybe I should try to pull those strings on a, lets say, experimental level? Maybe I can get a "small" refund!!

-Reako

mickwheeler · #26 (**permalink**) 07-30-2007, 05:18 PM

Though my experience is second-hand, it's an excellent example of Sprint's tactics in the customer-appreciation arena.

My business partner had been a Sprint subscriber for nearly ten years and recently got a now-infamous letter from Sprint informing him that his roaming was excessive, that his calls to customer service were also excessive and that his service would be terminated.

I would be understanding if my partner had called Sprint customer service multiple times per day or if we lived in an area that wasn't covered by Sprint's network... but that is not the case. We live in a market saturated by Sprint, Verizon, T-Mobile, Alltel and AT&T coverage... and he made fewer than one call per month to customer service (usually due to an inaccuracy on his bill).

While it is within any company's right to cancel service for any customer, it is far outside the bounds of good business practice to arbitrarily terminate customers that have been fully compliant with the terms of their service agreement. Nor would it seem to be in any company's best interest to disenfranchise their customers...

This is merely an observation and based wholly on a second-hand experience, but the facts are clear and indisputable. In a time when companies are dispensing with customers, it is encumbent upon customers to be wary of the companies they do business with and to remember that a company rarely (if ever) puts their customers ahead of the bottom line.

gameross · #27 (**permalink**) 07-30-2007, 11:56 PM

Quote:

Originally Posted by mickwheeler

Though my experience is second-hand, it's an excellent example of Sprint's tactics in the customer-appreciation arena.

My business partner had been a Sprint subscriber for nearly ten years and recently got a now-infamous letter from Sprint informing him that his roaming was excessive, that his calls to customer service were also excessive and that his service would be terminated.

I would be understanding if my partner had called Sprint customer service multiple times per day or if we lived in an area that wasn't covered by Sprint's network... but that is not the case. We live in a market saturated by Sprint, Verizon, T-Mobile, Alltel and AT&T coverage... and he made fewer than one call per month to customer service (usually due to an inaccuracy on his bill).

While it is within any company's right to cancel service for any customer, it is far outside the bounds of good business practice to arbitrarily terminate customers that have been fully compliant with the terms of their service agreement. Nor would it seem to be in any company's best interest to disenfranchise their customers...

This is merely an observation and based wholly on a second-hand experience, but the facts are clear and indisputable. In a time when companies are dispensing with customers, it is encumbent upon customers to be wary of the companies they do business with and to remember that a company rarely (if ever) puts their customers ahead of the bottom line.

I doubt you're getting the trutth from your partner. Excessive roaming could be from his phone being set to use somene elses network over his carriers when given the option.

I've had both Verizon and Sprint and Sprint ha been far more willing to kiss my a__ than Verizon was willing to look at it.