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I talked to a Sprint rep that was higher up on the Sprint food chain LOL, and they said there was a lot more to this story than what people are just hearing. The rep told me not to worry, that they aren't going to cancel you for calling in to much if you have legitimate problems. The rep told me that the customers that got cancelled by Sprint had called in many times trying to get free stuff etc... that there was also much more to it. The rep told me there was a pattern to all the people that they cancelled. It wasn't just people calling in with every day problems. They were abusing the system. That's what the rep told me anyway.
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