Fed up with my Sprint Touch.

ObsoleteE · #1 (**permalink**) 08-30-2009, 07:18 PM

I have 6 months left on my contract, but I don't know if I can stand this phone for that long. I am looking for some help with a few issues I have been having.

About 50 percent of the time I charge my phone, the charging icon will appear, but when I wake up in the morning, the phone is near dead and shuts the phone option off. If I restart the phone, this seems to temporarily fix the problem. I was told that I could get it replaced by Sprint for free, but there is an issue with that as well. The water damage marker is in the worst possible spot on this phone. The marker indicates water damage, and has for over a year, yet my issues are new. It probably happened on a hot day and sweat got onto the marker. Could I argue poor placement to Sprint, and get a replacement phone? Any info would be greatly appreciated. If I am stuck with this phone, its going to be a long 6 months. I've attached a pic that shows the poor placement of the water damage marker.

jimt29 · #2 (**permalink**) 08-30-2009, 07:40 PM

Tried a new battery?

**TnA-2xXtReM** · #3 (**permalink**) 08-30-2009, 07:48 PM

As far as the water damage sticker goes, if Sprint said they can't replace it due to the sticker, ask them to check the circuit board for any sign of water damage. If you DID water damaged the phone, the inside will show corrosions.

From looking at the picture, I can't tell if the tag is solid or stripped red? If it is solid red, it is a sign of water damage. If it is stripped red (red and white lines), it is in normal condition.

ObsoleteE · #4 (**permalink**) 08-30-2009, 07:57 PM

Quote:

Originally Posted by jimt29

Tried a new battery?

Sprint replaced my battery a couple of months ago. I had no change in battery life. I need a charge after about 12 hours or lite use.

Quote:

Originally Posted by TnA-2xXtReM

As far as the water damage sticker goes, if Sprint said they can't replace it due to the sticker, ask them to check the circuit board for any sign of water damage. If you DID water damaged the phone, the inside will show corrosions.

From looking at the picture, I can't tell if the tag is solid or stripped red? If it is solid red, it is a sign of water damage. If it is stripped red (red and white lines), it is in normal condition.

The tag is solid red. Would Sprint look at the board free of charge?

**TnA-2xXtReM** · #5 (**permalink**) 08-30-2009, 08:05 PM

Quote:

Originally Posted by ObsoleteE

The tag is solid red. Would Sprint look at the board free of charge?

Assuming you have TEP, it would be free. Just ask for a replacement and if they give you a fuss about the water damage sticker, tell them your situation and make them prove that there are corrosions on the circuit board to begin with. The sticker means nothing if there are corrosions inside or not.

ObsoleteE · #6 (**permalink**) 08-30-2009, 08:07 PM

Quote:

Originally Posted by TnA-2xXtReM

Assuming you have TEP, it would be free. Just ask for a replacement and if they give you a fuss about the water damage sticker, tell them your situation and make them prove that there are corrosions on the circuit board to begin with. The sticker means nothing if there are corrosions inside or not.

I do not have TEP. I was told that if its a manufacturer problem, this would not matter.

**TnA-2xXtReM** · #7 (**permalink**) 08-30-2009, 08:30 PM

Well, manufacturer warranty is only valid for 12 months from the purchase date and I think you surpassed that. Sometime the Sprint employee never bother to check the original purchase date, so you can usually bypass that. But you should definately ask if you'll be charged anything prior to them servicing your phone and challenge them if they refuse you.

ObsoleteE · #8 (**permalink**) 08-30-2009, 08:38 PM

Thanks for your help, repped.

strommsarnac · #9 (**permalink**) 08-30-2009, 08:52 PM

Quote:

Originally Posted by TnA-2xXtReM

From looking at the picture, I can't tell if the tag is solid or stripped red? If it is solid red, it is a sign of water damage. If it is stripped red (red and white lines), it is in normal condition.

What's solid white mean. I've had my phone since March 2007 and it's always been solid white.

Personally, I think those stickers are crap. I've had multiple phones where the sticker showed "water damage" and the phone never got near water. Didn't even get stuck in a steamy bathroom or such. I don't carry my phone in a pocket so no "sweat" excuse there and they've never been rained on. Yet, I've had three phones over the past 20 years where those stickers show water damage.

**TnA-2xXtReM** · #10 (**permalink**) 08-30-2009, 08:52 PM

Not a problem.. good luck with the process and keep us updated. We could help out if needed