Touch: CAN'T answer an incoming call !!!

[VulcanGrey]

I had that problem with the new official ROM.
I also have the Advanced Config Utility.

I did a hard reset and the phone works fine now, I also have reinstalled Advanced Config. Phone is still fine.

[mfpreach]

Originally Posted by monkeyboy

This has happened to be several times in the past with my Touch, original firmware. It happened again on my Touch, upgraded to WM6.1. I imagine its a general WM problem -- does it happen on a Mogul, etc ?

Basically, the phone rings, I see "Incoming call", but no matter how many times I hit the TALK button, or the Answer soft button, I simply CANNOT answer the call... eventually it goes to VM. This condition clears after I dismiss all pending notifications (particularly voice mails).

What I think is happening is that about the same time that the call comes in, other notifications happen (e.g. incoming SMS, reminders). Somehow these all get jammed up such that one cannot clear the other notifications to answer the call, and the call is taking priority over the other notifications on the screen, so you cannot deal with the other notifications first. Basically a notification deadlock until the call goes to VM.

I don't think in this case it is a lag issue (I've seen those too, where the call eventually gets answered, after many secs. That doesn't seem to happen nearly as often in WM6.1)...

This is getting pretty annoying though... again... gets in a state where I simply can't answer a call!!! ugh...

I had this issue on two touches, I ended up DOAing both of them. To my knowledge it was a hardware issue. Maybe you should get a replacement. My 3rd Touch was the charm.

[CMeys]

I don't think that having Advanced Config causes the problems, I think that using Advanced Config to make certain kinds of changes to the connections does it.

[commandant83]

ya, my phone was workin perfectly for a few weeks and then i disabled my phone as modem conn via adv conf and thats when i started not to be able to asnwer calls. anyways i hard reset it and its fine now, kinda sucks as i had the device customized to my liking, now i gotta do it again, oh well, its part of the game and the learning process.

[ycats]

that happened to me all last weekend, finally Sunday evening I did a hard-reset to fix it

[da.bell]

I have been installing various software packages on my Vogue and have yet to see this problem again. However, I have not installed Advance Config yet.. Not sure that I want to at this time. s2u2, Today's Agenda, Poen VistaDialer, HTC Home Customizer, and WeatherPanel have all been installed without any delays in answering the phone.

Will continue to report back.

[Compusmurf]

I had this happen in the last few days. someone mentioned another thread on XDA about this? care to link?

[ycats]

hard reset is the solution for 'ya

[Compusmurf]

but nobody knows what causes it? I want to know, after I hard reset, that something I do won't RE cause this.

[ycats]

I finally got tired of having to return all the missed calls, resulting from hitting the "answer" key and no response...........I'm not sure how you can trace what the problem is, just something got out of whack.......soft resets didn't work either.