just to add something here. It does not seem to be related at all to the battery. Mine has done it on low battery, medium battery, and full charge. It happens sporatically, and yes, a soft reset takes care of the issue for some time. I go days without an issue. And then all of a sudden the phone quits waking up.

I believe it has a direct link to running programs and/or programs installed on storage card and running on the today screen. Example: A laptop and ppc's have powersaving modes if a laptop powers down to save battery even thou you try and wake it up the progams that are running in the background have to start first before you can access anthing on the desktop. So now the PPC's (and yes they pretty much all share this problem), when they power down depending on your polling cycle (how many rings before the phone actually tries to turn on) other programs are trying to start first,programs trying to wake up storage card to run and interupting the phone call/text/email. By the time all this takes place the phone ran out of rings and goes straight to voicemail. If you take great care in shutting down all programs running in the background and not loading homescreen programs on the storage card you will find out this will not happen as often. It will still happen at times in poor signal areas, because you may only get 1 or no rings in these times. Hope this helps, BOO

It has nothing to do with the polling cycle. I can set the slot cycle to 0 and still get calls that don't ring or ring a half ring before going to voicemail. That's with no programs running in the background.

It's just another WM6 bug.

Not a WM6 thing either. It did the same thing on my PPC6700 (WM5) and my MotoQ also WM5.

I installed the customizer, still works fine.

Girlfriend hasnt owned the customizer, hers is doing it.

Just a WM bug then. Can't say that I'm surprised.

I think it is obvious from an analysis of the reports in this thread that the problem is an HTC Rom bug related to their power saving settings. The issue occurs so inconsistently across all types of software configurations and installations for it to be caused by software. The only logical conclusion (epecially considering the response from HTC directly raising the possibility of a bug) is that the problem is caused by a ROM bug at the BIOS level. Therefore the only chance for a solution will come from many reports reaching the ears of HTC, persuading them into releasing an update.

Unfortunately, HTC doesn't care about fixing bugs. They never have and I doubt that they ever will. A more likely option is that an end user will be able to fix the bug and cook it into a new ROM.

My girlfriend's phone does this and she was reading and I guess its similar to a designed feature where when the phone battery gets critical it goes into a quasi airplane mode where it intentionally shuts off the radio in sleep mode and only checks when you push the power button.

Hers also does odd things with the battery meter. Maybe its getting confused and thinking its battery is critical, is there a way to disable this feature to see if that has an affect.

all i can say for sure is that its definately not a battery issue or a power saving technique.. ive had this happen today while at 100 percent, and it was on the charger.. but my problem was i didnt get a voicemail notification, any texts messages period, or any missed calls.. it jus woke up fine and then when i spoke to my gf she told me how she called and texted me numerous times and was getting worried. i didnt ave any missed calls or any voicemail noticifations but sure enough when i checked my voicemail, i had a new one from her. this is extremely aggrivating, especially since i have yet to receive the missing text messages she claims that she sent

Signing on... Just read through page 5 and skipped to the end. This is both a relief and a headache. I bought a pair of these phones the day they came out and mine has been fine with very few exceptions. My wife's on the other hand has been plagued with this bug almost since day one. Furthermore, I actually called Sprint and got them to give us a new one and this one has the exact same problem (my wife must just have bad luck)! I determined pretty early on that it generally happened when the battery was below a certain threshold, but now it is happening with more regularity and my wife is about to throw the thing agains the wall!

So is the general concensus that we need to wait for a ROM update on this?

Wait.....
 

Could this be a defect with the logic chip in the battery? I know that on Motorola phones, if a battery is defective, it can really screw-up the phone, which goes without saying, but still.

Or has this been discussed before? Too many replies to sort through.

I am also having the same problem. Sprint doesn't seem to know what the problem is. I'm on my second touch with the same problems.

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

i also had the same problems and i took it back to sprint the rep played with it a while but now it works fine, i think she went to settings-sounds and notification -notification and changed some settings

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

I have had the same problem. Was about to return, so I removed the SD card and cleared the the memory. For varioous reasons decided to try again. I put the SD card back in, installed the 3rd party programs that I had and synced it. It has been working flawlessly for about a week now.
Don't know what is up.
It is a Sprint touch.

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

I have experienced the same difficulty and was going to return it. Removed the SD card and cleared the memory. For various reasons, I decided to give it another try. Synced it, put the SD card back in and reinstalled the 3rd party programs I had on it before. Do not know why, but it has worked flawlessly now for 1 week. No more lock up problems. I do not mean to say that this is the answer, but it might give some insight to those who know more about these issues. Ill report back in another week.

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

I seem to only have this problem when I use blue tooth on. I also installed s2u2 and haven't had it happened since.

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

I had the problem, the local store replaced it via insurance. Have had no problems ever since.

That wasn't the only thing wrong with the phone so they might not replace it usually.

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

It happened to me the second day I had my Touch and I didnt even have anything on it yet, just whatever came with the phone. I honestly think its just the phone itself and not the programs.

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

wm6 notification q is buggered clean with memmaid or pocket mechanic

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

OK, shooting in the dark, i have had this problem off and on forever and also on the Treo 700p. Just read ALL of the posts, if you read them all it does seem clear that:
1)this is NOT a 3rd party software issue
2)this is NOT related to manufacture date (10/26/07 for me, btw)
3)NOT a battery issue (several posts confirming this)
4)NOT a slot setting issue (though I think there has been only 1 post from a user that has modified this stating it didn't work)
At least 1 person noted that disabling ActiveSync helped. So here is my theory: Do folks who are having this trouble use direct push email or email that is set to check frequently? I have noticed that even in strong signal areas, the phone can get flakey with the network (random shifting between 1x and EvDO) and IF the phone is on 1x and there is an active data session (email checking) then all calls and notifications will roll to voicemail. This has DEFINITELY been a factor for me (though this may not be the issue for others). Anyone?
Also, been using a custom ROM (6.1 Derek's v.10) for quite a while now, and this has not been an issue but i'm NOT stating that as a solution, just noting it... (knock on wood)...

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

Obviously, if the phone is in 1xRTT mode, all calls will be routed to voicemail and any notifications will be delayed until after the data session is terminated.

I agree with you on all 4 of your points. I've never had the problem but I also check my email manually, not via direct push.

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

I am having the same apparently random troubles mentioned above. After soft reset it clears for a while.

I am using Activesync OTA with an corporate Exchange server. Activsync is set to automatically send/receive emails. (Is that the same as "direct push email"?)

However, I didn't notice if it was shifting between 1x and EvDO. I will watch for that next time it happens.

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

I dont know if this will help anyone, but i have had the same freezing problem issues as everyone else where the calls and texts dont go thru. I also have the standard hacks and what not but i seemed to have fixed my problem. All i did was uninstall the battery and performance hack, soft reset. After that i have not had that problem anymore and it has been a week since. No more soft resets for me and im enjoying it. Try it and see if it works. Hope it does for you all.

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

I think you are on to something there as I've mentioned elsewhere. I had odd things occur also with the battery perf. hack. Haven't had a problem since removing it.

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

I had the problem with the battery hack on my old touch, I didn't install it on the new one. That makes sense. it is the one thing i didn't do because I didn't see any advantage.

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

I haven't done any hacks on mine (yet) and it still does it. I have installed quite a few applications. But I have not gone through the ardous task of eliminating them one at at time until a solid common thread begins to show itself.

Maybe I should apply the battery and performance hack and then remove it? :-)

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

I don't know, but I have not had any issues on my new Touch. I will probably not notice them anymore as it is now on my secondary number, but it wasn't happening before I esn swapped it over either.

Although now that I think about it, it was doing it before any mods, I got the ins ordered, then modded in case of a bricking.

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

lol took the words right out of my mouth. I was going to say maybe you should install it and remove it. I havn't quite broken down the cab file and see exactly what it does, but hey if it's already doing it then what harm is there if you try it?

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

What's the performance & Battery hack? If it's a hack it doesn't come pre-installed on the device. Then that wouldn't be the reason.

We bought 5 of these phones. 4 when they came out and 1 about 3 months ago or little longer. The first 4 don't have that problem the last one does. And we don't any hacks installed on that one.

These are what we observed:
1)After hard reset it works for 2-3 weeks without any problems, then it starts doing it
2)After reboot it works for a few days to sometimes even a week then it starts doing it.

I'm wondering if it's got anything to do with the phone programming that Sprint does on it. That is the only thing that doesn't change when you hard reset the device.

We haven't had a chance to get Sprint to reprogram it, but a few people can do this and report back here maybe we can solve this.

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

This should really not be a problem with the network provisioning. The network is delivering the message/call correctly, the phone is just not recognizing it correctly and waking the device. It could be a SW issue, but you would think they would have seen it at the lab beings it is pretty widespread. It could be a network issue but I don't see that being the problem. I see it being a SW issue, either in the ROM or somewhere else. Does it do it on non OEM ROM's?

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

Situation: As with everyone else here. Brandnew Touch.
I had a few apps installed, but hard reset after the first time freezing. Since then, the Touch - keeps on freezing, even with no additional software installed.

I just got off the phone with Sprin, they are well aware of the problem by now. Their suggestion, and i quote: "Go back to the store and exchange your device please. Not every HTC Touch has that problem, it's pretty much a trial and error type situation until you find one that's working flawlessly".

Ok, now that works for me for maybe 2 or 3 times where i have to shuffle back to the store and exchange the phone, but then it's getting seriously lame.

IB

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

I would imagine they are trying to identify the problem and develop a solution. It only takes time.

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

i was shocked to learn of this issue. it happened to me just last night, with low battery, and i was thinking i needed some hard-reset or something. The phone has just been acting a little odd not delivering notices and stuff. I'm going to try and shut it down at night and such to see if this fixes the issue. Does anyone know of a way to schedule shutdowns/startups? My blackberry had this and it was very helpful and battery-saving.

BTW, I'm on Alltel

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

I don't think that shutting it off will fix the issue. From what I can tell the only way to make it stop is get a new one. That is what I did. No issues since.

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

This is starting to be irritating, I really like this phone but I can't keep checking it every few minutes to make sure it's functioning.

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

As can be seen from the wide array of symptoms back through this thread the problem is very sporadic and intermittant. No common thread found yet.

I tested the "30% Battery" theory last night. I allowed mine to go all the way down to the Critical Battery Alarm. It worked flawlessy all the way until it finally shut off.

The only success so far posted has been the suggestion to just have it replaced. That seems to me to be the best and only solution at this time.

If it's any consolation, once reset, it doesn't happen again for quite awhile.

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

Well I have done the soft resets several times a day after it wouldn't wake up.

Right now, I unchecked both battery power options and will keep it plugged in while in the car or at home or in the office to keep the battery charged.

I could have it replaced I guess but I see where others had the issue on the replaced phones.

If I have to, I'll go back to my Treo until the new rom is out or a permanent fix is found.

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

Like I said before it doesn't seem to be a software issue. Here's the logic:

1)The software on all these phone are the same. (Same ROM image). When you Hard reset the phone without any other programs installed the problem still occurs

2) It doesn't happen on some phone with the same software

3)The hardware on all these phones are the same

4) When you hard reset the phone the only thing that is not refreshed is the programming that Sprint does on it that includes the phone number and bunch of other things. I believe this programming is not properly done on some of these phones

Can someone who has a phone that this occur on very frequently have the store reprogram it and report back. On ours it takes a few weeks to reoccur. So we can't test it and see quickly if it got fixed.

Re: Touch not waking up from Sleep Mode for Calls and TXT
 

How do you know the HW is all the same. Running model changes?