FWIW, I use the HTC Home plugin (and .08 customizer) and have had zero alarm or wake-up issues.

Yeah mine is 100% stock as well. The HTC Home comes bundled with the Sprint Touch. I've just found for my particular situation, disabling it has cleared my "wake up" issues. Its now been 1 week with zero soft resets. I was averaging about 1 reset a day.

Mine started doing it again and it started when the battery was at 30% ....very pissed : [

Has anyone tried looking in the registry to see if we can modify that setting?

I dont know why people keep emphasing that this only happens when the battery is at 30%. I dont think a particular variable has been narrowed down.

Stock VS 3pApps
Battery level
On charger VS Not on Charger

etc...etc...

Just curious: Is anyone having this problem on a network OTHER THAN Sprint?

Well, add me to lthe list. Phone went to SLEEP mode three times yesterday an would not come out when applying the button. Had to do three soft resets. Very frustrating.

It the beginning I thought that the battery level had nothing to do with the problem, but last it happened to me the battery level was exactly at 30%.

Also not using HTC home -and no wakeup issues..
-mark

Hi ala. These are not the eaxct words, but someone posted in one of these threads, maybe even be this one, that they (the poster) contacted HTC and was told by HTC that the phone freezing/locking up at 30% was an intentional move by HTC to conserve the battery when it was low.

I think it's horrible that freezing or locking up a phone to make it useless without soft resetting is a ridiculous business decision. If what HTC said is true, I hope the *cough* genius who came up with this idea has whatever HTC device he/she uses suffer from the same crap we have to go thru.

The main reason I wanted the Touch was due to all the problems I experienced with the Mogul.

I am starting to think that the problems we are having is not the phone, per se, but HTC making faulty devices. I mean, think of it, first the Mogul, now this phone; both made by HTC and both having the same problem.

The Touch is the LAST HTC phone I will ever own.

Don't make that mistake. HTC is one of the biggest manufacturers of mobile devices worldwide, and that is because in general they make wonderful products. I have seen there stuff and used it for other networks and no issues. Now I have had the mogul with Sprint and the touch as well. I have missed a couple of texts with my touch, but that is it, but my mogul was a whole other issue. I honestly do not blame HTC though. These devices are amazing on other networks, just not Sprint. I blame Sprint and their crappy proprietary stuff that they put into these devices.:(

3 times for me today having to soft reset........Battery was way over 30% too. I love this phone but this is getting quite frustrating.

Hi Fish. I'm not disputing HTC being one of the biggest and I truly have no arguement in regard to their phones on other networks since I've only been with Sprint.

I am only basing my feelings on the Mogul & Touch, both by HTC on Sprints network. With the plan that I have, I'll continue to stay with Sprint; but for my needs, if HTC & Sprint cant slice bread together, then I'd eventually have to move on to a different device.

I like here on these & other forums, I need my phone to work 99% of the time.

I miss calls at 20% or less, but the phone doesn't lock-up. I'm able to wake the phone with the power button, and see all of my missed calls, VMs, SMS, alarms, etc. It's odd to me that it will actually receive the call (shows up as missed), but not wake the phone up to ring or vibrate.

Dave

Yeah, I can't say that I disagree with you there. I too have been getting frustrated with this. I am just wondering why the HTC/Sprint combo has had so many problems. Why does it work with other carriers and not Sprint? Anyways, I really do love this phone. I have just had to make a habit out of checking the phone every now and then to make sure I did not miss calls or texts. Luckily I have not missed too may of either thus far. But I definitely feel everyone's pain. I wish we could find a fix for this...OR hopefully the fix in January will address this issue.

This is exactly what we are saying in this thread "the phone not waking up", we are not talking about lock-ups, thats a whole different issue...

Hi ScandaLex

I love this phone, I really do and I get really angry when I missed a call, specially an important one. But what bothers me the most is the lack of info on this problem.

It is in this thread that emarketing... posted that he contacted HTC and they told him that the "issue" is a "feature" when bat level gos below 30%. I think thats bull****. It doesn't make any sense specially when a lot of people are posting that the "issue" is happening to them no matter the level of the battery.

There has to be somebody out there that knows how to fix this! How does the phone wakes up when a call is received? Why is time on the clock updated as soon as you turn the power button? I read something about the term "push" but I really don't know anything about it.

something you all might want to try is to not use the Automatic profile under the Profiles on the HTC Home plugin. What i mean is under the Profiles you have Normal, Silent, Vibrate, and Automatic. I was playing with phone to see what Automatic does and left it there. Well 1 hr later my phone woke up to 1 phone call and 3 texts coming in at the same time. It looks like it was the Automatic setting because when I switched it back to Normal (for the ringer) or Vibrate, my texts and calls woke up my phone fine.

Just something to try.

I always use it in Normal or Vibrate : (

Yeah, me to. I have never used the "automatic setting". I am wondering if using one of the other HTC home plugins other than the one that came with the touch would work better. Like using the six tab version or something of the sort. Are all you guys using the one that came with the phone or another modified version?

I am using the stock version with the four tabs, but I have modified some of the buttons and the clock settings with the HHC customizer.

What happens if you hard reset the phone, don't install any 3rd party and then let it sleep and call/text to it? Does it work fine then? 3rd party apps that you may have installed might be causing the problem. Try taking the phone back to default and give it an extensive testing. Ex, let it sleep for 5min, try to call and text it. Then wait 30 min, then 1hr, 2hr 3hr, etc.

Unfortunately that is not the case. People have had this issue with bone stock touches as well.:???:

It's so weird. My alarm worked for the last two days in a row, and then today it didn't work.

I didn't install/change anything and followed the exact same process of putting it on the charger and setting the volume to max.

Going to do a hard reset today, get rid of all my 3rd. party apps and try this again.
Luckily, only had to do one soft reset today, but still missing some phone calls and getting voice mails the day after they were left. I will let you know how the hard reset goes.

First go to your start>settings>power. Uncheck both boxes Power off boxes for external and battery. Take your cover off. Remove the battery completely. Put the battery back in. Once it reboots hit the power button to put your phone into sleep mode. Then try to call yourself. Your phone should wakeup to respond. Problem fixed, however, when do you know that your phone is missing calls in order for you to do this step?

Just to provide some input...I've had my Touch for a week and have NOT had this issue.

I haven't let the battery get down to 30% though, but it surely hasn't happened when its above 50%.

ROM Version: 1.12.651.1
ROM Date: 09-18-07
Radio Version: 2.13.00
Hardware Version: 0001
PRL: 60611
PRI Version: 1.33_033

I have a 4gb storage card, but I haven't installed any programs to it (since the Touch has PLENTY of memory for my needs), and I don't have any ringers on it. I have some pictures and mp3's and that's it.

From my Remove Programs, here is everything I have:
- Cingular Shazaa MusicID
- MortScript
- SprintTV
- HTC Audio Manager (that was posted here, version 1.02.91...
- DeepFish
- TodayAgenda
- iGuidance
- Weather Watcher
- CubeIconPack
- PDANet
- MemMaid
- FlashVideoBundle
- TCPMP
- On Demand
- Sprint Mobile Email
- Resco
- Arcsoft MMS
- Kevtris 2
- OZ IM
- Live Search
- Google Maps

I had the HTC Home Customizer installed, made a few changes, and uninstalled it.

I have HTC Home plugin enabled and TodayAgenda.

I've done the power management hacks in the registry.

I've done some of the other tweaks in the registry.

So I'm thinking it is a hardware issue with certain phones because I've done most of the same things everyone in this thread has done and I haven't had the sleep mode issue...the only thing I haven't tried is the 30% battery thing.

EDIT:

How do you find the manufactured date? I can provide that as well.

I also tried the theory about pending notifications. I had a sms message that I dismissed, I put my phone to sleep (and the amber LED was still blinking about the alert), and I called myself from work and it woke up and rang right away.

I also changed my Slot Cycle to 0 from 2.

Letting the battery get to 30% isn't causing it Its the fact that the phone needs to be reset. like the step I provided. The programs don't matter. I had a bone stock with 100% battery and it was doing it. Now its working fine.

I purchased mine on 11/24 and it happened ONCE the very next day bone stock. It has not happened since, and I have many changes since then...

Had it happen on one of my phones yesterday. Was trying to use the MSL code to re-program the phone number on the phone. It would not let me into the EPST.exe (errored out) programing program to reset the phone number. Sprint rep on the phone could not figure out why the msl code wasn't working. Soft reset the phone, and suddenly get voice mail indicator, try the MSL code again and it goes in and works just fine. SOMETHING gets locked up on the phone for this to happen.

i got my touch yesterday... and i have nothing it on right now accept the stuff that comes w/ it... It has been doing this too me ever since i got it... So i still have 29 days to return it, so if there is nothing in the next 20 days or so i will go back to the sprint store and see what they can do.

I was having the same problem, tried hard resets, stock programs, nothing. I fnally went to Sprint and exchanged it for a new one. I haven't had a problem for 1 week now. I've got a ton of stuff installed and it works everytime. HTC might of had a bad batch come of the line.

My first phones manufacture date was 10/17/07 and the new one was 11/09/07.

Where might I find the manufactured date? EDIT: never mind I found it ##778# . My manufatured date is nov. 29th no issues yet.

Oct 26th...

And mine did this three times today.

Grrr... figures that I'm right out of the return period... so now I'll have to go through the replacement steps again... I just hard reset it the other night and I don't run many custom apps on it... GRRRRRRRRRRRRRRRR!!

Manufacturer Date of mine Oct/4/07

Mine is 4 Oct too. No missed calls so far.

i ended up exchanging my touch twice due to this problem. the last time i went the store rep said they had a conference pertaining to this issue and are aware of it. he's answer was a bad batch came out. my new one manu. date is 12/4/07 and has working 100% ... except when the batt. drops below 30% it starts doing it again by design to my understanding

Can anyone else confirm this and also publish a date range?

It is my understanding that if the problem happens when the bat level is at 30% or below it will happen at any given time too. I doubt it is a bad batch and I really think that nobody knows for sure why this is happening.

It can happen at any time. Who knows what the problem is, really, but HTC and Sprint better figure this out. Mine worked great for about a month and a half but this behavior did show itself eventually.


Killabee44

12/7/07 manufacture date. Will keep you posted.

how do you find your manufacture date?