11-19-2009, 05:43 PM
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Re: I am leaving sprint and my touch pro..must read.
i have noticed that sprint is cutting jobs by a good number, and more cuts to come. so you now have a csr that is not sure if in coming time they even have a job anymore. add to that the number of calls they get a day where some one feels free to just let the rep have a good ear full. multiply that by how many days they have gone thru that, and the equasion is they just don't give an eff to listen to the next rambo on the phone with a vingence for death. they put a note on your account, puts you account on the naughty list and hang up. it doesn't hurt them, it hurts you. you can attract more bees with sugar then fire. to get the best result sometimes treating them as a friend, chatting about the weather or other bs while the work on things will get you further, and the next person that calls after you. could be one of us, your sister, your mom.
I have a friend of 20+ years who works for sprint. inside scoop is the tp2 has issues not resolved yet, and is why it never hit sprint stores only avail thru online orders, now sprint is out of stock on tp2...... i don't think a fix is coming with the launch of the hero.
__________________
Evo 3D (broke) waiting on htc one in mail
Galaxy N2 
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11-19-2009, 08:45 PM
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Re: I am leaving sprint and my touch pro..must read.
Quote:
Obviously your an employee of Sprint or belong in a family that has an employee of Sprint since you have the Sero plan, so, your opinions will be biased. Kind of like the way we enjoy the smell of our own farts. In all truthfulness, Sprint has the worst customer support in the whole world. I am in technical support, I have been so for coming on 10 years, and the level of service I receive from Sprint can be summarized much like my ex wife: Nice personality, **** for brains They don't know anything, they guess if they don't know the answer (90% of the time) or they just flat out tell you that it is not possible if it means they can close your case and be on their merry way. Sprint has the cheapest rates and best phones around, that's where they get their customers. In the customer/technical support department however, they are lacking. I could tell you some stories about phone calls with Sprint that would blow your mind, but, I left Sprint, never to return. In fact, I switched to Skype, and have Skype on my phone, and I get better service with it. Good riddance
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11-20-2009, 02:48 AM
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Re: I am leaving sprint and my touch pro..must read.
crimsonlond, you don't deserve a reply, but I am still writing this.
I am a sprint customer who called Sprint many times, and all my advise is based on my experience, you may take it or not. There nothing I can do to satisfy your frustration with Sprint. You have the right to express YOUR opinion just like I have my rights. So please stop the BS. If the OP is not looking for some advice, he shouldn't have posted it here. If you can help him, please do so. Please don't add oil to the fire. I still believe that YELLING at CSR won't help at all!.
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11-20-2009, 02:55 AM
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Re: I am leaving sprint and my touch pro..must read.
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We don't live in a perfect world so your statement fails..... IDK where you work, neither does it particularly matter but as for bragging that the company made the Gartners Magic Quadrant that is beyond hilarious.... http://en.wikipedia.org/wiki/Magic_Quadrant#Criticism Research firms like these sell out to the highest bidders and give them favorable reviews as qouted from wiki below..... "It has been pointed out that the criteria for the Magic Quadrant cater more towards investors and large vendors than towards buyers[3]. Much of the criticism is focused on the lack of disclosure of the moneys received from the vendors it rates, raising conflict of interest issues. Also a source of criticism is the lack of disclosure on the vendor's component scores and the lack of transparency in Gartner's methodology used to derive the vendor's position on the MQ map." Pay close attention to the bolded.... If I gave you a couple mill with the agreement that you praise my abilities, I'm quite sure you'd have no problems with giving me high marks..... Quote:
Sad to say but before you even opened your NIB TP it was already doomed....lol Rom support from the cell carriers and build quality didn't get included with the $250+ price tag.... I love my TP but f it wasn't for SERO and the awesome work the cooks have done here at PPCGeeks and everyone else behind the scenes making it possible for the cooks to get builds, tools, etc etc., I would hate this phone.... I would of ETF it a long time ago....LOL Quote:
I agree that it is BS but it is what it is.... Quote:
  Most Sero users have NOTHING to do with Sprint at all besides the fact they are getting a highly discounted plan..... I got sero by typing in an email addy that I found on google.....LOL  Maybe when the Sero program first started this was true but before it changed to Everything Plus there was many ways for the average Joe or Jane to get a sero plan.... Even now you can get the Everything Plus plan by doing a google search.... Quote:
IDK the only fart smell I like is ones that don't smell at all.....  As far as the Sprint rant, it's already been stated over and over within just this thread that for the most part over the phone customer support is horrid, tech support is clueless.... Sprint has been slowly dieing for years..... Last edited by MinLo; 11-20-2009 at 03:08 AM.
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11-20-2009, 03:13 AM
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Re: I am leaving sprint and my touch pro..must read.
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11-20-2009, 03:21 AM
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Re: I am leaving sprint and my touch pro..must read.
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Sprint doesn't want to leave you....he he he
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11-20-2009, 03:59 AM
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Re: I am leaving sprint and my touch pro..must read.
To the Op. I have been in your shoes. I don't like sprint because of there customer support. I had sprint for about 5 months and i $ to get out. I was paying 60 a month about $720 a year. I switched to t-mobile and they have great customer support but service in my area is limited. I know you hate the reps , so switch to a different company. If you can afford to pay $ 80 a month about 240 dollars more a year then switch. If you can't then don't get a smart phone at this time
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11-20-2009, 04:08 AM
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Re: I am leaving sprint and my touch pro..must read.
Sprint is outright gutter garbage company to begin with. i had them many moons ago for only a month and ended up dropping them cuz of how crap their service is. If you are looking for an awesome company with excellent award winning customer service go to US Cellular. You would never ever have problems like how he encountered. Best of all, they are all based otu Bolingbrook, IL. I can drive to their Customer Service Center if i want to! LOL.
I have had USC for 9 years now and plan to keep them till the day i die.
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11-20-2009, 08:58 AM
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Re: I am leaving sprint and my touch pro..must read.
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In our case we were a small company at the time (this was a couple of years ago) with limited funds so there is no way we would have had the kind of money to throw at Gartner, esp. considering we beat out IBM in the tech support arena, that would have cost a LOT of money, lol. I'm pretty sure we made it on our own merit. Now I don't know everything that goes on at my company so I may be wrong, but I'm pretty sure we didn't have anywhere near the kind of funds needed to buy a spot in the quadrant.
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11-20-2009, 12:23 PM
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Re: I am leaving sprint and my touch pro..must read.
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