[jpwhre]

i have noticed that sprint is cutting jobs by a good number, and more cuts to come. so you now have a csr that is not sure if in coming time they even have a job anymore. add to that the number of calls they get a day where some one feels free to just let the rep have a good ear full. multiply that by how many days they have gone thru that, and the equasion is they just don't give an eff to listen to the next rambo on the phone with a vingence for death. they put a note on your account, puts you account on the naughty list and hang up. it doesn't hurt them, it hurts you. you can attract more bees with sugar then fire. to get the best result sometimes treating them as a friend, chatting about the weather or other bs while the work on things will get you further, and the next person that calls after you. could be one of us, your sister, your mom.

I have a friend of 20+ years who works for sprint. inside scoop is the tp2 has issues not resolved yet, and is why it never hit sprint stores only avail thru online orders, now sprint is out of stock on tp2...... i don't think a fix is coming with the launch of the hero.