Quote:
Originally Posted by Urufu_Shinjiro
I don't know what kind of customer service you work for but no matter how many notes are on the account that the customer is rude you DO NOT mistreat them with lies and the run-around. Maybe that's why the company I work for has made Gartners Magic Quadrant, we know what customer service really is...
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In a perfect world your statement is true....
We don't live in a perfect world so your statement fails.....
IDK where you work, neither does it particularly matter but as for bragging that the company made the Gartners Magic Quadrant that is beyond hilarious....
http://en.wikipedia.org/wiki/Magic_Quadrant#Criticism
Research firms like these sell out to the highest bidders and give them favorable reviews as qouted from wiki below.....
"It has been pointed out that the criteria for the Magic Quadrant cater more
towards investors and large vendors than towards buyers[3].
Much of the criticism is focused on the lack of disclosure of the moneys received from the vendors it rates, raising conflict of interest issues. Also a source of criticism is the
lack of disclosure on the vendor's component scores and the lack of transparency in Gartner's methodology used to derive the vendor's position on the MQ map."
Pay close attention to the bolded....
If I gave you a couple mill with the agreement that you praise my abilities, I'm quite sure you'd have no problems with giving me high marks.....
Quote:
Originally Posted by djhes
Is this really true, was it form the ROM update? My phone is not fine there are other issues also, but thanks.
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Yes.....
Sad to say but before you even opened your NIB TP it was already doomed....lol
Rom support from the cell carriers and build quality didn't get included with the $250+ price tag....
I love my TP but f it wasn't for SERO and the awesome work the cooks have done here at PPCGeeks and everyone else behind the scenes making it possible for the cooks to get builds, tools, etc etc., I would hate this phone....
I would of ETF it a long time ago....LOL
Quote:
Originally Posted by djhes
Naw, i posted all 4 of them earlier. but it randomly restarts, and the email threads arent working right either. the point being, out of box, this was my replacement for a defective phone. why should i have to reset everything and search for configuration issues for a new replacement? it has more issues than the phone i just had replaced almost. I know i could look into this and fix the issues (especially since people here have been helpful on ideas of what is wrong) but it shouldnt be my issue to fix IMO.
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Insurance and warranties policy's don't cover the hassle of starting over after having a defective product replaced.....
I agree that it is BS but it is what it is....
Quote:
Originally Posted by crimsonlung
Obviously your an employee of Sprint or belong in a family that has an employee of Sprint since you have the Sero plan, so, your opinions will be biased.
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ARE you serious? Are you for real???????
Most Sero users have NOTHING to do with Sprint at all besides the fact they are getting a highly discounted plan.....
I got sero by typing in an email addy that I found on google.....LOL
Maybe when the Sero program first started this was true but before it changed to Everything Plus there was many ways for the average Joe or Jane to get a sero plan....
Even now you can get the Everything Plus plan by doing a google search....
Quote:
Originally Posted by crimsonlung
Kind of like the way we enjoy the smell of our own farts.
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Huh??....
IDK the only fart smell I like is ones that don't smell at all.....
As far as the Sprint rant, it's already been stated over and over within just this thread that for the most part over the phone customer support is horrid, tech support is clueless....
Sprint has been slowly dieing for years.....