Quote:
Originally Posted by kitts
I am sure, if you call back, you will get the same bs replies, since your account might have been marked with your previous conversations. But you will have better luck at a sprint store, where you will be dealing with real people. Tell them that you will take another refurbished TP, then walk away with it. I just had a chat with a buddy at the sprint store. He is pretty annoyed about the complaints about the TP and he do not even look at the account notes before offering the exchanges. So have confidence in the system, it works.
I would request you to be polite and nice to the person at the store. If you mess up there too, the only way for you is OUT!
|
I don't know what kind of customer service you work for but no matter how many notes are on the account that the customer is rude you DO NOT mistreat them with lies and the run-around. Maybe that's why the company I work for has made Gartners Magic Quadrant, we know what customer service really is...
11-19-2009, 05:24 PM
Threaded Mode
