I am leaving sprint and my touch pro..must read.

[sfhub]

Originally Posted by Talon Pro

Yea thats really smart, telling him to put the original ROM back on when HTC says dont install it after the updated MR ROM has been installed.

Obviously you are speaking from experience right?

I've done it plenty of times, specifically with MR and the original. Wanted to compare the PRLs, PRIs, and GPS performance. Everything works fine. HTC just has a generic warning on their updates.

Sometimes it matters, sometimes it doesn't. In this case it works.

[MinLo]

Originally Posted by djhes

I agree we should troubleshoot a bit before we call support, but that was 1 of 4 issues i was having here are the other 3 that occurs:

1. the phone randomly restarts.

2. Threaded txt msgs are messed up. if i ping 5 msgs back and forth from a friend, it will show i have 5 new messages in my phone. if i select the message it still shows as new. i have to select the message 5 times for it to not be shown as new.

3. I cant select multiple emails / txt msgs. it is a pain in the butt to remove 35 new emails one by one. I am not sure why this doesnt work now.

Sadly all of those issues most Sprint employees will blame on the fact that the phone is Windows Mobile....

I know that there is work arounds for #2 and #3....
As far as the phone resetting, I've only had that happen with bad flashes on custom roms...
I never use stock, the TP having such a good community following here for custom roms is atleast half the fun of owning the TP....IMO
My fix 99.99% of the time is to flash back to original Shipped Sprint rom and then flash to whatever I choose.....

As far as the hotmail issue, I've always had the live setup and if that causes problems I download and install a new live/bing cab but thats only happened once and it was my fault for taking it out of the kitchen I used...

Originally Posted by djhes

going to a repair center is what i will do now, but my time is limited as is, a newlywed, work full time and dj 2 nights a week. its hard to make the long drive to the closest repair center when it is open. I usually put up with this stuuf, but this was the last stand.

Originally Posted by djhes

Thats good to know, i will bring it into the store to see if they are more helpful.

I rarely ever call customer service, I always go to the nearest Sprint store....
Luckily I live within 5 miles of a store....
I agree its a PITA to find time to go to the Sprint store but realistically the TP's faults/problems are more HTC's and/or M$ faults then Sprint's....
When I visit Sprint, I take that in consideration and treat the reps how I would want to treated by a customer if I was in their shoes....

I have even mentioned how horrible the phone reps for Sprint are to the store employees and they agreed quietly with me....lol
I have never had any issues when I went to the store for repairs....
Go in there calmly and professional and see what they can do....

If your real goal is to try to get the free TP2 then you should read the "Sprint replacing TP with TP2" thread on the general TP board to give yourself a higher probabilty of that happening....
From casually reading the thread it has been very rare that anyone has gotten Sprint to do an exchange of TP for a TP2 over the phone....
You may have to go to a couple of stores and/or wait til the TP2's are in stock...
LOT OF HASSLE....LOL
I have held off from doing this because fo the hassle and the last refurb TP I got is holding strong!!!!

I came mighty close to getting the $50 plan but decided 2 lines of $30 sero plans would prolly be enuff....
Great value for $30 IMO....

Originally Posted by djhes

As for the Sero plan, i pay $60 a month including insurance, and my wife is on tmobile paying $52 a month with no contract left. With Sero, i cant add her, and a family plan would only be like $20-30 or more a month with 2 iphones i think.

To top things off, I dont even get service at work, so 40 hrs a week i have super limited service anyways. Sero is dope, just not worth it at this point for me. (now if i had the $30 plan, i wouldnt switch regardless)

Just some things to consider and research before you pull the plug on your sero account.....

Your pricing estimate for the Tmobile sounds like a low estimate if you gonna try to duplicate what you have with Sprint....i.e data, text mess, etc....
But what you and your wife are paying combined now will probably be around what your paying, most likely more, on a family plan at Tmobile....

In my area 2 phone fam plan with tmobile
Service no contract = $110.00 with 750mins, data, texts

service with contract = $60.00 with 750mins but not including data or texts adding data and texts to both lines will get you up close to $110.00

there is a slight chance you could get Sprint to clone your current sero plan to add a line but combined pricing will still be up there and then you have to deal with over the phone customer service....lol

Originally Posted by gmfeny

IMO it sounds like you were upset bc you got a refurb TP to begin with when u really wanted a TP2 for free. Now dont get mad I'm just telling you what it sounds like. You seemed very rude from the jump and when the 1st answer they gave you didnt help you yelled at them. You should try being patient and give them time to help you. I know personally I wouldnt be very nice to someone who is upset with their phone and decided to take it out on whoever worked for sprint. And maybe they didnt hang up on you on pupose. When I call sprint with a problem most the time I know more than the person I'm talking too but I'm patient with them until my problem is resolved (which it always is) and I've never had a problem with them. Sometimes they dont know what their talking about but hey we're human we all dont know everything.

So to sum this up lol just be nice and give them a chance.

1+
No offense op but I agree 100% with the quoted above.....
Customer service on the phone is horrible and if you come off the wrong way it will only go even farther downhill....
It's amazing how bad the phone Sprint reps are and crazy that couple years back they were even worse...lol
1st timed I called years back the rep barely spoke english...
If I didn't have Sero, I wouldn't have Sprint

Originally Posted by sfhub

Long story short, install this ROM

1.03.651.4 ROM
http://rapidshare.com/files/17615341...3_Ship.exe.zip

from this thread
http://forum.ppcgeeks.com/showthread.php?t=42741

That will get you back the ROM that you are used to using on the other Touch Pros you had, which will address your messaging issues.

Only if the phone is still behaving funny, perform an EPST reset.

You need your MSL, MSID, MSN (your phone #) which Sprint can give you or you can get yourself from the ESN swap website.

##786#
Write down your MSID
Menu->Reset
It'll probably ask you for your MSL.

After the phone resets itself, verify your MSID and MSN are correct using ##MSL#

When that is done, update your vision profile using Settings->System->Update Profile

There, your phone is now factory fresh with the original ROM Touch Pro was shipped with way back when it was released.

1+

Originally Posted by kitts

titaniumgiant, it doesn't matter if I work as a CSR at sprint or not..

OPs attitude and yelling at the CSRs didn't and will not help in getting his issues resolved in his way. And the incident is noted down on his account by now. So, when the next CSR opens his account, he will know what kind of customer he is talking to.

I repeat, be nice to the CSRs. If you dont' like their answer, call back to talk to a different CSR, again gently. Getting mad at them WON'T help.

1+

Originally Posted by x10guy

I'm sorry to hear your sad story but is this really a "must read"?

1+
I thought this was gonna be OMG WTF LOL

Originally Posted by Talon Pro

Yea thats really smart, telling him to put the original ROM back on when HTC says dont install it after the updated MR ROM has been installed.

HTC also advertised that the TP was a top of the line phone.....
HTC also obviously thought that their build design was good.....

Besides I did this numerous times to my TP and my phone is just as it was when I bought it brand new....
Also how much knowledge or experience do you have with flashing? I've read you anti-flash posts here, your sig, need I say more......

Originally Posted by Talon Pro

As for your text message blues, search for Losers SMS Fix. It works.

The Losers cab will work,
but just for fun if your gonna roll with his advice when you bring it in tell sprint you messed with the registry by installing this cab and maybe they will void your warranty since he is vocal about messing with your TP and doing things that Sprint/HTC has deemed warranty voidable......

I just never understood your motivation here if your anti-custom rom....
Your sig is just ridiculous...
Most of your posts laughable.....
IMO alot of what you say is like a Chevy fan trolling a Ford forum.....
Talon please don't send the HTC/Sprint Warranty detectives on me for flashing....

[TP_Cutie24F]

this reply is to the original post...

lol I applaud you honestly i HATE sprint. In the two years I have been with them I have had to call in atleast once a month, sometimes once or twice a week. with issues. USUALLY its their billing methods- like charging me twice for a phone I already paid for, or charging me for data when I have an unlimited data plan.
Its a never ending struggle. I would have switched by now but I have 2 GOOD reasons for not switching....

1. *Ahem* thanks to a certain credit score of mine, (A work in progress given my age) everyone wants HUGE deposits. ATT for example wants a 700 dollar deposit. When I signed up with Sprint, they only wanted 100.

2. Uhmmm have you seen the competitor phones? ....I mean really? TO ME, the verizon phones are boxy, boyish and ugly. Keep in mind however I have not looked at any of their phones since before android came out. So they may have stylished up a bit.

ATT- instead of common phone colors, they go with odd shades of gray and green and PURPLE for crying out loud. I'm a woman god dammit, and a fan of sex and the city. I demand something PINK AND DIAMOND STUDDED!.....however the TP suffices

Alltel- Is not even available on the west coast last time I checked.

Cricket- Sh!tty service, refurbished phones that break just by looking at them, and as for their "ppc" phones, the OS is "generic" which is fine if you dont care about installing windows apps on your phone. And for one of my jobs, I am required to have a WINDOWS mobile phone.

Boost mobile- from what I have heard they have pretty goood service, but their phones are expensive, and you have to buy a phone from them to use their service. Occasionally they have a cute phone.

T-Mobile- I actually dont have a problem with t-mobile phones, I just dont like t mobile. I love the look of the G1-G3.


_________________

That being said, I am in no way saying that Sprint is the best. All cell phones companies are out there for one reason and one reason only. To kill you with brain cancer, and make as much money off of you in the process.

[DMWagner]

LOL, can't select multiple emails? Welcome to the newest HTC ROM update buddy. Your phone is fine.

[djhes]

Originally Posted by kitts

titaniumgiant, it doesn't matter if I work as a CSR at sprint or not..

OPs attitude and yelling at the CSRs didn't and will not help in getting his issues resolved in his way. And the incident is noted down on his account by now. So, when the next CSR opens his account, he will know what kind of customer he is talking to.

I repeat, be nice to the CSRs. If you dont' like their answer, call back to talk to a different CSR, again gently. Getting mad at them WON'T help.

I agree i could have been nicer, BUT, why do i have to know the in's and out's of dealing with a CSR?? why do i have to call back when i get a rep blaming me for my problems? That is the problem with CSR in the first place, they dont know anything, and more importantly, they dont care about trying to resolve the issue. they blame issues on the customer, why else would i begin to raise my voice with them?? Every time i call in i think to myself, i am going to be calm and cool with the rep, i am not going to raise my voice. every time they manage to give me the run around on the issues, force blame upon and insult me. Now if you can be calm when you are being treated like crap, then kudos to you. but I for one do not appreciate poor service and a lack of respect for customer.
Im sure they have me pegged now on my account, which is again extremely biased, because THEY are the ones entering the notes. I really wish i recorded the conversations, i am sure you would see why I am so upset.

[djhes]

Originally Posted by gmfeny

IMO it sounds like you were upset bc you got a refurb TP to begin with when u really wanted a TP2 for free. Now dont get mad I'm just telling you what it sounds like. You seemed very rude from the jump and when the 1st answer they gave you didnt help you yelled at them..

You are right, i did want a TP2, after 4 TP's it is getting annoying, and honestly i figured with a TP2 i wouldnt have to call back to support with issues with the faulty TP.

Everyone is pointing out i need to be nicer, and i dont disagree, i let the little things bother me. like explaining everything to a rep, to have them transfer me and HANG UP. ITS NOT LIKE THEY DONT HAVE MY PHONE NUMBER TO CALL ME BACK!!!!! Then i have to explain it again, the frustrating process already starts. when that happens 3 times in 3 hrs, yeah, im not going to be happy with them.

[djhes]

Originally Posted by Talon Pro

So maybe you arent as smart as you think? How long have you been with Sprint?

First off, i didnt say i was super smart, just simply i am not an idiot. I appreciate all the advice for fixes but that wasnt my intent. i got a replacement for my last TP, and the day i set it up, there are more issues than with the TP i sent in. That to me means i shouldnt have to try and troubleshoot the phone they sent me, they should simply replace it. If you buy a BMW 750 off the lot, and it has issues, would you try to troubleshoot these problems even though you probably could figure it out? no. you take it back and say i want one that works.

I have had sprint since my mogul..i and i wish i still had that mogul. I was with Tmobile for 10+ yrs before hand, and they treated me much better.

[djhes]

Originally Posted by x10guy

I'm sorry to hear your sad story but is this really a "must read"?

is that a forum faux pas to put that? Yeah. my bad. great feedback by the way.

[sfhub]

Most of the issues you seem to have are related to the new ROM and/or need for a hard reset.

There are workarounds for many of the issues, but chances are you'd find something else different with the new ROM that you wouldn't like.

Since most of the replacements are now coming with the new ROM, chances are high if you got it replaced with a TP, you'd have the same problems. It's up to you.

[djhes]

Originally Posted by titaniumgiant

dude you really ought to write the ceo and see what they are willing to do to correct this situation. hopefully a new tp2 as you were promised and maybe a few months of bill free as well to keep your business? you never know...

I cant even get a customer service rep to transfer me to a manager, i am pretty sure everything gets filtered before it reaches him, but its a good though.