Quote:
Originally Posted by kitts
Please be courtious to the CSR on the phone. They are really good, if you talk to them nicely. After all they are also human beings.
Most of the issues you have yelled at CSR were user error. It has nothing to do with sprint as a company.
I love my 4th sprint tp, and I am on SERO.
By the way, I am a PC and Windows 7 was my idea!
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Obviously your an employee of Sprint or belong in a family that has an employee of Sprint since you have the Sero plan, so, your opinions will be biased. Kind of like the way we enjoy the smell of our own farts.
In all truthfulness, Sprint has the worst customer support in the whole world. I am in technical support, I have been so for coming on 10 years, and the level of service I receive from Sprint can be summarized much like my ex wife:
Nice personality, **** for brains
They don't know anything, they guess if they don't know the answer (90% of the time) or they just flat out tell you that it is not possible if it means they can close your case and be on their merry way.
Sprint has the cheapest rates and best phones around, that's where they get their customers. In the customer/technical support department however, they are lacking.
I could tell you some stories about phone calls with Sprint that would blow your mind, but, I left Sprint, never to return. In fact, I switched to Skype, and have Skype on my phone, and I get better service with it.
Good riddance