Asurion replacing TP with TP2 - Page 54

erick10 · #**531** (**permalink**) 10-24-2009, 03:54 PM

Quote:

Originally Posted by Fishsticks

Looks like this may be winding down over at Asurion. I dropped my phone in a cup of coffee yesterday (don't ask.) I found this thread today so I headed to phoneclaim.com.The website said BB8330 as a replacement so I called in. I played dumb, said I thought maybe they had the wrong phone in their records since the website said BB8330 and I had a Touch Pro. She did some typing on her end and said that she would be able to replace my phone with a TP, not a BB. I asked if it was the same phone that I had, she said yes. I asked if it was a new or refurbished phone, she said she couldn't tell but all their phones have a "12 month warranty" regardless of being new or refurbished. (We all know it's refurbished.) I told her I'd check with Sprint to see if my contract was up first.

Perhaps they HAVE gotten some TPs in stock? (I'm in WA if it matters)

I think I want a Hero anyway...

Call again and tell them that the last representative you spoke to, offered you a Treo Pro, a Snap and blackberrys. Tell them you cannot get a Blackberry bla bla bla u love windows mobile and that the other phones arent comparable. If she offers you a Touch Pro again ask for a supervisor. Tell the Supervisor if he can make an exception that you would not want to pay $100 for a touch pro since they have alot of problems and if there was any way you can get a TP2. AGAIN, THIS IS ONLY IF THEY SAY THEY HAVE A TOUCH PRO TO SEND YOU. Hope this helps.

erick10 · #**532** (**permalink**) 10-24-2009, 03:56 PM

Quote:

Originally Posted by thebobc

This is no lie. I can confirm that I , um, broke my screen this afternoon. Then I called in, and did not even have to argue, my TP2 will be here Tues. Now I just need to find my hammer.

LOL, you made my day, OH WAIT THAT WAS THE SUPERVISOR WHO ORDERED ME A TOUCH PRO 2.

aaron580 · #**533** (**permalink**) 10-24-2009, 05:29 PM

Man we all got lucky gettin out TP2s early. I checked my shipping info again and its in indy why cant I go get it..... makes me sad

.

One thing I did notice was it said 1lb to begin with now it says 2lb weight.... so strange lol oh well as long as it comes who cares.

Gh05t · #**534** (**permalink**) 10-24-2009, 05:35 PM

Quote:

Originally Posted by aaron580

Man we all got lucky gettin out TP2s early. I checked my shipping info again and its in indy why cant I go get it..... makes me sad

.

One thing I did notice was it said 1lb to begin with now it says 2lb weight.... so strange lol oh well as long as it comes who cares.

The weight was the same with mine. My package came to the dest sort facility near my house and now it says its back at tennessee. I dunno why they would send it back. I hope i still get it on monday.

#**535** (**permalink**) 10-24-2009, 05:37 PM

Quote:

Originally Posted by aaron580

Man we all got lucky gettin out TP2s early. I checked my shipping info again and its in indy why cant I go get it..... makes me sad

.

One thing I did notice was it said 1lb to begin with now it says 2lb weight.... so strange lol oh well as long as it comes who cares.

ya same here, it got here today at the facility at 6am, and it also change from 1lb to 2lb weight, weird.

puff601 · #**536** (**permalink**) 10-24-2009, 05:46 PM

@BALiens, yea i still gotta try n get them to replace my mogul wit a tp2. now ive gotta wait til i get paid again. =(

aaron580 · #**537** (**permalink**) 10-24-2009, 05:52 PM

Quote:

Originally Posted by Gh05t

The weight was the same with mine. My package came to the dest sort facility near my house and now it says its back at tennessee. I dunno why they would send it back. I hope i still get it on monday.

Shipping damage? that would really suck.... lol. If it dont come on time then you got an excuse to get it free or something?

stuge123 · #**538** (**permalink**) 10-24-2009, 07:00 PM

just called, NO GO. she said they were not authorized to offer the touch pro 2 for a touch pro 1 because that would b considered an upgrade. she offered the usual ; curve, tour, treo pro and snap. but wouldnt budge on the TP2. she said they have brand new TP's in stock and that is all they can offer.

ne ideas?

TheLovatScout · #**539** (**permalink**) 10-24-2009, 07:01 PM

Okay, so if the only thing wrong with my touch pro is that the slide out keyboard does not function at all, whatsoever, can i get a TP2 or will they tell me to go to a sprint repair store? by the way, this i my 3rd TP for the keyboard issues...

dibara2003 · #**540** (**permalink**) 10-24-2009, 08:14 PM

Quote:

Originally Posted by TheLovatScout

Okay, so if the only thing wrong with my touch pro is that the slide out keyboard does not function at all, whatsoever, can i get a TP2 or will they tell me to go to a sprint repair store? by the way, this i my 3rd TP for the keyboard issues...

They'll tell you to go to a store unless there's physical damage that's not covered under warranty.