Asurion replacing TP with TP2

[Fishsticks]

Looks like this may be winding down over at Asurion. I dropped my phone in a cup of coffee yesterday (don't ask.) I found this thread today so I headed to phoneclaim.com.The website said BB8330 as a replacement so I called in. I played dumb, said I thought maybe they had the wrong phone in their records since the website said BB8330 and I had a Touch Pro. She did some typing on her end and said that she would be able to replace my phone with a TP, not a BB. I asked if it was the same phone that I had, she said yes. I asked if it was a new or refurbished phone, she said she couldn't tell but all their phones have a "12 month warranty" regardless of being new or refurbished. (We all know it's refurbished.) I told her I'd check with Sprint to see if my contract was up first.

Perhaps they HAVE gotten some TPs in stock? (I'm in WA if it matters)

I think I want a Hero anyway...

[erick10]

Originally Posted by Fishsticks

Looks like this may be winding down over at Asurion. I dropped my phone in a cup of coffee yesterday (don't ask.) I found this thread today so I headed to phoneclaim.com.The website said BB8330 as a replacement so I called in. I played dumb, said I thought maybe they had the wrong phone in their records since the website said BB8330 and I had a Touch Pro. She did some typing on her end and said that she would be able to replace my phone with a TP, not a BB. I asked if it was the same phone that I had, she said yes. I asked if it was a new or refurbished phone, she said she couldn't tell but all their phones have a "12 month warranty" regardless of being new or refurbished. (We all know it's refurbished.) I told her I'd check with Sprint to see if my contract was up first.

Perhaps they HAVE gotten some TPs in stock? (I'm in WA if it matters)

I think I want a Hero anyway...

Call again and tell them that the last representative you spoke to, offered you a Treo Pro, a Snap and blackberrys. Tell them you cannot get a Blackberry bla bla bla u love windows mobile and that the other phones arent comparable. If she offers you a Touch Pro again ask for a supervisor. Tell the Supervisor if he can make an exception that you would not want to pay $100 for a touch pro since they have alot of problems and if there was any way you can get a TP2. AGAIN, THIS IS ONLY IF THEY SAY THEY HAVE A TOUCH PRO TO SEND YOU. Hope this helps.